Greek Speaking Customer Service Representative

The House of Mercier, a leading recruitment agency, is on the lookout for a Greek Speaking Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our Greek-speaking clientele, providing them with exceptional support and assistance. Your expertise will help guide customers through their inquiries and ensure a seamless experience as they engage with our products and services. We are looking for an enthusiastic individual who embodies a strong commitment to customer satisfaction and has excellent communication skills. If you have a passion for helping others and enjoy working in a team-oriented environment, this is the perfect opportunity for you to showcase your skills and contribute to a vibrant company culture.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product-related questions and troubleshooting issues.
• Accurately document customer interactions within the CRM system.
• Resolve customer complaints and concerns using problem-solving techniques.
• Work closely with internal teams to ensure efficient service delivery.
• Enhance customer satisfaction by providing personalized and attentive service.
• Stay updated on product knowledge and company policies to better assist customers.

• Fluency in Greek and English, both written and spoken.
• Previous experience in a customer service role is preferred.
• Strong communication skills with an ability to build positive relationships with customers.
• Good problem-solving skills and the ability to remain calm under pressure.
• Proficient in using CRM software and other customer support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...