Greek Speaking Customer Success Agent

The House of Mercier is thrilled to invite applications for the position of Greek Speaking Customer Success Agent to join our esteemed team. In this pivotal role, you will be responsible for ensuring our Greek-speaking clients experience unparalleled satisfaction with our luxury jewelry products and services. Your mission will be to foster strong relationships with customers, understanding their needs, and providing tailored solutions to enhance their overall experience. By acting as a trusted advisor, you will guide clients through their journey with us, ensuring they receive the highest level of service and attention. If you have a genuine passion for customer success and a love for luxury jewelry, we would love to hear from you!

Responsibilities

• Engage with Greek-speaking clients through various communication channels, including phone, email, and chat.
• Understand customer needs and provide customized solutions to enhance their experience with our brand.
• Assist customers in their product selection, order inquiries, and post-purchase support.
• Identify opportunities for upselling and cross-selling to maximize client satisfaction and brand loyalty.
• Collaborate with internal teams to address any customer concerns or feedback effectively.
• Maintain accurate records of client interactions and provide relevant insights for continuous improvement.
• Foster and nurture long-term relationships with clients, encouraging repeat business and loyalty.

• Fluency in Greek (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer success, support, or related fields, ideally in the luxury goods or retail sector.
• Exceptional communication skills with a strong customer-focused mindset.
• Proficiency in problem-solving and providing effective solutions to client inquiries.
• Ability to work independently as well as collaboratively within a team environment.
• Experience with customer relationship management (CRM) software is preferred.
• A passion for luxury jewelry and a solid understanding of the market is beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....