Italian Speaking Customer Service for Automotive Brand

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a prestigious automotive brand. This is an exciting opportunity for someone who is passionate about the automotive industry and has a knack for excellent customer service. In this role, you will be the first point of contact for Italian-speaking customers, providing them with the support they need to enhance their experience with our client’s brand. As part of a dynamic team, you will engage with customers, troubleshoot issues, and ensure satisfaction through effective communication. If you possess fluency in Italian and have a customer-first attitude, we want to hear from you! Your role will not only involve direct interaction with customers but also collaborating with various departments to resolve inquiries and improve service delivery. By joining us, you will be part of a forward-thinking agency that values talent and strives to connect individuals with their dream roles in the global job market.

Responsibilities

• Serve as the first point of contact for Italian-speaking customers in the automotive sector.
• Manage inquiries and provide information regarding products and services.
• Troubleshoot customer issues and provide effective solutions in a timely manner.
• Maintain customer satisfaction by addressing concerns and following up on inquiries.
• Document customer interactions accurately in the customer relationship management system.
• Collaborate with internal teams to improve customer service processes and feedback.
• Provide feedback to management regarding recurring customer concerns or suggestions for service improvement.

• Fluency in Italian is essential, with strong verbal and written communication skills.
• Previous experience in customer service, preferably in the automotive industry.
• Ability to work in a fast-paced environment while maintaining a customer-centric approach.
• Strong problem-solving skills and attention to detail.
• Proficient in using customer relationship management software and basic computer applications.
• Excellent interpersonal skills with the ability to build rapport with customers.
• Flexibility to work various shifts, including weekends and holidays if required.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...