Italian Speaking Customer Service For Online Travel Platform

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our ability to recognize potential and connect it with the right employers. Currently, we are seeking an enthusiastic and dedicated Italian Speaking Customer Service Representative to join a dynamic online travel platform. In this role, you will be the first point of contact for customers looking for assistance with their travel bookings, inquiries, and support. As a key player in our team, your fluency in Italian will be essential for providing exceptional service to our clients, ensuring that their travel experiences are seamless and enjoyable. You will work closely with a diverse group of professionals, using your communication skills to resolve issues effectively and build strong customer relationships. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about travel and customer service. Join us at The House of Mercier, where your talent can shine and contribute to making travel dreams a reality for customers around the globe.

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with travel bookings, changes, and cancellations in a prompt and efficient manner.
• Resolve customer inquiries and issues related to travel reservations and services effectively.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with different departments to ensure a smooth travel experience for customers.
• Stay informed about the latest travel policies, promotions, and product offerings.
• Continuously seek to improve customer satisfaction through feedback.
• Engage with customers to build lasting relationships and encourage repeat business.

• Fluency in Italian and English is a must; additional languages are a plus.
• Previous experience in customer service or a related field is highly desirable.
• Strong communication skills and the ability to engage with customers positively.
• Excellent problem-solving skills and attention to detail.
• Comfortable working in a fast-paced environment and managing multiple tasks.
• Proficiency in using digital communication tools and reservation systems.
• A passion for travel and a desire to help others experience it.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...