Italian Speaking Customer Service Representative for Luxury Goods

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for an Italian Speaking Customer Service Representative for Luxury Goods to join our dynamic team. This role is essential in providing exemplary customer service to luxury clientele, ensuring that their needs and inquiries are addressed with the highest level of professionalism and care. As a pivotal part of our organization, you will communicate across various platforms, assisting customers in navigating their inquiries related to luxury products. Your expertise in Italian will be key in enhancing the customer experience and building lasting relationships. The ideal candidate will thrive in a fast-paced environment and have a passion for luxury goods, making them an ambassador of our brand values. If you are someone who enjoys engaging with customers and has a keen eye for detail, this role presents an exciting opportunity to contribute to the success of a market-leading agency while showcasing your skills in a prestigious context. Join us at The House of Mercier and be part of an innovative team that is transforming the recruitment landscape in the luxury sector.

Responsibilities

• Provide exceptional customer service in Italian to luxury goods clients through various channels including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, and shipping information in a timely and professional manner.
• Handle customer complaints or issues with empathy and resolve them effectively to ensure customer satisfaction.
• Collaborate with internal teams to address customer inquiries and improve service processes.
• Maintain a thorough knowledge of luxury products to offer expert guidance and recommendations to customers.
• Document customer interactions and feedback accurately in the customer management system.
• Contribute to achieving team targets and enhancing the overall customer experience.

• Fluent in Italian, both written and spoken, with excellent communication skills in English.
• Previous experience in customer service, preferably in the luxury goods sector or related industries.
• Strong problem-solving skills and the ability to handle high-pressure situations with grace.
• Exceptional interpersonal skills with a focus on building relationships with customers and understanding their needs.
• A passion for luxury goods and an understanding of the luxury retail market.
• Proficiency in using customer service software and Microsoft Office applications.
• Flexibility to work various shifts to accommodate customer needs, including evenings and weekends.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...