Italian Speaking Customer Solutions Agent - Financial Industry

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic Italian Speaking Customer Solutions Agent to join our dynamic team in the online media sector, specifically focusing on the financial industry. This role is ideal for those who are passionate about providing exceptional customer service while leveraging their language skills to facilitate communication with our clients and stakeholders. The right candidate will play a crucial role in ensuring that our customers receive the highest quality of support, answering inquiries, resolving issues, and enhancing overall customer satisfaction. As part of The House of Mercier, you will be part of a forward-thinking organization that values innovation and collaboration, where your contributions make a significant impact on our success. If you are a proactive problem solver with a keen interest in the financial industry and fluent in Italian, we encourage you to apply and become a vital part of our mission to connect talent with opportunity in a truly global market.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers seeking assistance in financial matters.
• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve customer issues by identifying the root cause, determining the best solution, and following up to ensure resolution satisfaction.
• Educate customers on financial products and services, tailoring information according to their needs and inquiries.
• Document customer interactions and feedback in the company's CRM system to enhance service quality and efficiency.
• Collaborate with internal teams to address complex customer requests and ensure alignment across departments.
• Contribute to the development of customer service protocols and training materials to improve overall customer experience.

• Fluency in Italian and English, both written and verbal, is essential.
• Previous experience in a customer service role, preferably within the financial industry.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication abilities, demonstrating empathy and understanding to customer concerns.
• Familiarity with CRM software and Microsoft Office Suite to manage and record interactions effectively.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• A positive and professional demeanor with a commitment to providing outstanding customer care.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...