Italian Speaking Video Streaming Service Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Video Streaming Service Support representative to join our dynamic team in the thriving online media industry. This role is essential for ensuring that our clients receive exceptional support for their video streaming services. The ideal candidate will be fluent in Italian and possess a passion for customer service, as you will be the first point of contact for our Italian-speaking clients. You will engage with customers to provide troubleshooting assistance, technical support, and guidance on using video streaming platforms. Your ability to communicate effectively will be critical in helping customers navigate issues while promoting a positive experience. In a world where digital content is key, you will play a vital role in elevating customer satisfaction and ensuring user retention for our partner services. The House of Mercier prides itself on fostering a collaborative and inclusive work environment, where innovative solutions are encouraged, and employee growth is supported. We invite you to be a part of our mission to connect talents with opportunities.

Responsibilities

• Provide first-class support to Italian-speaking customers of our video streaming service.
• Assist customers with technical issues related to streaming services, including connectivity and playback problems.
• Address customer queries through various communication channels, including phone, email, and chat.
• Document customer interactions and solutions provided in the support ticketing system.
• Identify recurring issues and provide feedback to the technical team for improvements.
• Offer guidance on service features, billing inquiries, and account management.
• Educate customers on best practices for utilizing video streaming services effectively.

• Fluency in Italian and English, both written and verbal.
• Proven experience in customer service or technical support role.
• Strong understanding of video streaming technologies and platforms.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information in a simple manner.
• Proficiency in using customer support software and ticketing systems.
• Availability to work flexible hours, including weekends and holidays.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...