Online Chat Support Agent - Work remote worldwide, no experience needed. - job 3 of 5

The House of Mercier is thrilled to announce an exciting opportunity for individuals seeking to kickstart their career in customer service as Online Chat Support Agents. This role is entirely remote, allowing you to work from anywhere in the world, and requires no prior experience! As an Online Chat Support Agent, you will interact with customers through live chat, helping to address their inquiries, provide solutions, and ensure their experiences with us are positive and fulfilling. If you have a friendly personality, excellent communication skills, and a passion for helping others, we invite you to join our dynamic team and contribute to our mission of exceptional customer care!

Key Responsibilities

• Engage with customers via live chat, respond to inquiries, and resolve issues efficiently.
• Provide accurate information and support to ensure customer satisfaction.
• Document interactions for quality assurance and process improvement.
• Collaborate with team members to enhance service quality and address customer needs.
• Identify and promote additional products or services where applicable.
• Maintain a positive, friendly, and professional approach in all communications.

• No previous experience is required; we welcome applicants looking to learn.
• Strong written communication skills in English are essential.
• Ability to work independently and manage time effectively in a remote environment.
• Basic computer skills; previous experience with chat software is a plus.
• Customer-centric attitude and a genuine desire to help.
• Willingness to learn new tools and technologies as needed.
• A reliable internet connection and a quiet workspace for optimal performance.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan