Portuguese Speaking Customer Service for the Top Electronics Company - job 3 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to offer an exceptional opportunity for a Portuguese Speaking Customer Service representative for a leading electronics company. This role is perfect for individuals who are passionate about technology and customer service. As a member of the customer service team, you will be the first point of contact for customers, providing them with comprehensive support and solutions for their queries. You will be working in a dynamic environment, collaborating with various departments to ensure high-quality service delivery. This position not only allows you to utilize your language skills in Portuguese but also gives you the chance to engage with cutting-edge products and services within the consumer electronics industry. If you are a motivated individual who thrives under pressure, possesses excellent communication skills, and is eager to grow in a vibrant company, we invite you to apply and join our global network of talent at The House of Mercier, where your career aspirations can truly flourish.

Responsibilities

• Provide exceptional customer service support in Portuguese via phone, email, and chat.
• Assist customers with inquiries regarding product features, troubleshooting, and technical support.
• Resolve customer complaints and issues effectively and efficiently while maintaining a positive attitude.
• Document customer interactions and feedback in the company's CRM system accurately and promptly.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends to provide informed support.
• Participate in training sessions and workshops to enhance customer service skills and product understanding.

• Fluency in Portuguese (spoken and written) is essential; proficiency in English is a plus.
• Previous experience in customer service or a related field is highly desirable.
• Strong communication and interpersonal skills with the ability to empathize with customers.
• Problem-solving skills with a structured approach to handling issues and inquiries.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Familiarity with CRM software and customer support tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends, if necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...