Portuguese speaking Customer Service Representative - job 1 of 2

The House of Mercier is delighted to announce an opening for a Portuguese Speaking Customer Service Representative to join our vibrant team. In this customer-focused role, you will be the point of contact for our Portuguese-speaking customers, ensuring they receive exceptional support and assistance. Your key responsibilities will include answering inquiries, resolving issues, and providing product information, all while upholding the highest standards of customer service. We are looking for a proactive and friendly individual who loves to help others and is committed to creating positive customer experiences. If you are fluent in Portuguese and English, and are ready to contribute to a dynamic company, we invite you to apply!

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat in Portuguese.
• Assist customers with questions regarding products, orders, and service issues.
• Document customer interactions and transactions accurately in the CRM system.
• Resolve customer complaints with an emphasis on maintaining satisfaction.
• Work closely with team members to provide timely and effective solutions to customers.
• Stay updated on product offerings and company policies to assist customers effectively.
• Gather customer feedback and share insights with management for continuous improvement.

• Fluency in Portuguese and English, both written and spoken.
• Prior experience in a customer service role is advantageous, but not required.
• Strong communication and interpersonal skills, with a focus on customer experience.
• Ability to handle difficult situations calmly and effectively.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to work well in a team atmosphere and independently.
• Willingness to work flexible hours, including evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...