Portuguese Speaking Customer Support For Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Support representative to join our dynamic team, specifically focusing on supporting online content creators. In this pivotal role, you will serve as the first point of contact for our customers, utilizing your excellent communication skills in Portuguese to assist and resolve inquiries related to various online content services. Your expertise will not only help enhance customer satisfaction but will also contribute significantly to the success of the content creators we support. As a member of The House of Mercier, you will be part of a forward-thinking agency that values creativity, flexibility, and the pursuit of excellence, providing you with the opportunity to grow in a fast-paced, customer-centric environment. If you are passionate about helping others succeed and thrive in a collaborative atmosphere, we invite you to apply and join our mission to connect talent with opportunity in the realm of consumer services.

Responsibilities

• Assist Portuguese-speaking customers with inquiries related to online content creation services.
• Provide timely and effective responses to customer issues via email, chat, and phone support.
• Collaborate with online content creators to ensure their needs are met and queries are addressed.
• Maintain a thorough knowledge of our products and services to provide accurate information to customers.
• Document customer interactions and feedback for continuous improvement initiatives.
• Train and mentor new team members on best practices in customer support and content creator collaboration.
• Identify recurring issues and suggest improvements to enhance the customer experience.

• Fluency in Portuguese and proficiency in English is required.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with online content creation platforms and social media is a plus.
• Problem-solving skills with a customer-oriented mindset.
• Flexibility to adapt to changing priorities and schedules.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...