Portuguese Speaking Customer Support for Transportation Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We specialize in providing exceptional talent solutions that align with the needs of our clients, ensuring both are set up for success in a competitive market. Currently, we are seeking a dedicated Portuguese Speaking Customer Support Representative for Transportation Services to join a dynamic team. This role is pivotal in maintaining high customer satisfaction and facilitating smooth operations for our client in the consumer services industry. As a Customer Support Representative, you will engage with customers directly, assisting them with inquiries, providing timely information, and resolving any issues related to transportation services. Your fluency in Portuguese, combined with a passion for outstanding customer service, will play a crucial part in ensuring our clients receive not only a response but an experience that exceeds their expectations. If you thrive in fast-paced environments and are eager to contribute to a reputable organization, we encourage you to apply and become an integral part of our mission to connect talent with opportunity.

Responsibilities

• Handle incoming customer inquiries in Portuguese via phone, email, and chat.
• Assist customers with booking transportation services and provide information on available options.
• Address and resolve customer issues and complaints swiftly and effectively.
• Maintain and update customer records in the database accurately and promptly.
• Collaborate with the transportation team to ensure customer needs are met.
• Provide feedback to management on customer trends and service improvements.
• Conduct follow-up calls to ensure customer satisfaction and retention.

• Fluency in Portuguese, both written and spoken, is essential.
• Proven experience in customer service, preferably in a transportation or logistics environment.
• Strong communication and interpersonal skills.
• Ability to handle complaints and provide effective solutions promptly.
• Proficient in using customer service software and platforms.
• Excellent organizational skills and attention to detail.
• Flexible to work in shifts as required by business operations.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...