Remote Returns Processing Agent - Work remote, no experience needed

The House of Mercier is thrilled to offer the position of Remote Returns Processing Agent, tailored for those who are eager to start a career without prior experience. In this fully remote role, you will help our customers with their return inquiries and ensure that their experiences are smooth and satisfactory. We value your customer service skills and your commitment to providing a high level of support.

Key Responsibilities

• Respond to customer inquiries regarding returns efficiently through email and chat.
• Process returns and exchanges accurately within our system.
• Clearly explain our return policies and procedures to customers.
• Troubleshoot and resolve customer issues related to returns.
• Maintain detailed records of customer interactions and return transactions.
• Attend training sessions and team meetings to enhance skills and knowledge.

• No experience necessary; we provide thorough training.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills.
• A customer-first approach and desire to help others.
• Ability to work independently and efficiently in a remote environment.
• Must have a reliable internet connection and a quiet working space.
• Enthusiastic and willing to learn and adapt.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks