Sales Support Specialist - no experience needed - work remote

The House of Mercier is thrilled to offer an entry-level opportunity for a Sales Support Specialist. This remote position is ideal for individuals looking to kick-start their career in sales and customer support without prior experience. You will play an essential role in assisting our sales team and supporting our esteemed clientele. Your tasks will include managing order processing, responding to customer inquiries, and providing product information. If you are eager to learn, have a strong desire to succeed, and are interested in the luxurious world of jewelry, we encourage you to apply!

Key Responsibilities

• Support the sales team by processing orders and handling customer inquiries via email, phone, and chat.
• Provide basic product information and assist customers with their needs.
• Resolve simple customer issues and escalate complex inquiries to senior team members.
• Maintain accurate records of customer interactions and transactions.
• Learn about our luxury products and market trends to provide informed support.
• Participate in training sessions to develop your sales and customer service skills.
• Contribute to a positive team environment and collaborate with colleagues as needed.

• No previous experience is required; we are looking for a positive attitude and willingness to learn.
• Fluency in English is essential; additional languages are a plus.
• Strong communication skills, both verbal and written.
• Ability to work independently while being a part of a remote team.
• Organizational skills and attention to detail are important.
• Basic computer skills and familiarity with using online communication tools.
• A keen interest in the luxury retail sector and jewelry is highly desirable.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks