Spanish Speaking Customer Service For Online Shopping Company - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service Representative for a dynamic online shopping company. This role is perfect for an enthusiastic individual who loves to deliver exceptional customer service in a fast-paced environment. As an integral part of our team, you will be the first point of contact for our Spanish-speaking customers, assisting them with inquiries and resolving issues related to their online shopping experiences. Our ideal candidate will possess a strong commitment to customer satisfaction and will demonstrate the ability to communicate effectively in both Spanish and English. Together, we will not only enhance the customer experience but also contribute to the growth and success of our clients through your dedication and expertise. If you are looking for an opportunity where you can make a significant impact and grow professionally in the consumer services industry, we invite you to apply and be a part of our mission to create meaningful connections between customers and companies across the globe.

Responsibilities

• Assist Spanish-speaking customers with inquiries regarding their online shopping experience.
• Resolve customer complaints and issues effectively and in a timely manner.
• Provide product information and guide customers through the online shopping process.
• Process returns, exchanges, and refunds as per company policies.
• Utilize customer management software to track interactions and maintain accurate records.
• Collaborate with team members to enhance service delivery and share best practices.
• Stay updated on product knowledge and changes in company policies to provide accurate information.

• Fluent in Spanish and English, both written and verbal.
• Proven experience in customer service, preferably in an online retail environment.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in using customer service software and tools.
• Excellent problem-solving skills and ability to think on your feet.
• Flexible with working hours, including weekends and holidays as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...