Technical Support Specialist - Work remote worldwide, no experience needed. - job 4 of 5

The House of Mercier is thrilled to announce an opening for a Technical Support Specialist! This is a fantastic opportunity to join our team in a fully remote position, allowing you to work from the comfort of your home from anywhere in the world. We believe in fostering new talent, so no prior experience is required; we provide extensive training to help you get started in this rewarding role.

As a Technical Support Specialist, you will be the first point of contact for our valued clients, assisting them with their technical inquiries and ensuring they have a positive experience with our products. Your role will be essential in troubleshooting and resolving various issues, while also educating clients about our services.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone with accuracy and professionalism.
• Troubleshoot and resolve software and hardware issues efficiently.
• Guide customers through technical procedures with patience and clarity.
• Document support requests and update ticketing systems accurately.
• Enhance the customer experience by providing exceptional service.
• Collaborate with team members to share insights and improve service quality.
• Participate in training sessions to continuously develop your technical skills.

• Excellent written and verbal communication skills.
• A strong desire to learn and assist customers.
• Basic understanding of computers and common software applications.
• Good problem-solving abilities and attention to detail.
• Reliable internet connection and access to a personal computer.
• Ability to manage your time effectively and handle multiple inquiries.
• A positive attitude and a team player mentality.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan