Resident Engagement Supervisor

We are seeking a Resident Engagement Supervisor to contribute to a team of wellness and engagement professionals who facilitate a variety of programs, events, partnerships and more that support Ways to Age Well for residents across the continuum. The Engagement Supervisor implements a robust calendar of group and individual programs that support high levels of resident engagement in Assisted Living, Memory Support, and Skilled Nursing. 

ESSENTIAL FUNCTIONS:

• Delivers programs for Life Center residents following Culture of Creativity model: including best practices for group and 1:1 engagement with music, movement, storytelling/legacy, nature immersion, culinary arts, sensory experience, inquiry-based learning, and meaningful celebrations of holidays & rituals within daily routine. Implements best practices for engaging residents with diverse physical, cognitive and emotional needs.
• Develops Life Center programs calendars meeting Mather standards for engagement and wellness: and ensures that programs occur as scheduled via personally facilitating programs & supporting programs led by colleagues, independent contractors and volunteers. Contributes ideas to support program development across the continuum. Facilitates outings/events and participation of Life Center residents in broader community events, and amenities.
• Completes required assessment processes for regulatory compliance including care plan notes and documentation within the EMR system. Supports MDS process as required. Translates residents’ personal interests and needs developed within assessment and care plan procedures into unique individual and group engagement opportunities and programs within the Life Center calendar. ‘Attends care plan meetings as directed.
• Provides daily supervision of engagement coordinators including day-to-day coaching in program delivery, resident engagement, and assessment/documentation completion.
• Contributes to inviting, inclusive, and uplifting culture and therapeutic environment in the Life Center.
• Identifies ways to engage with residents regularly to seek input and feedforward: Maintains regular communications with residents, family members and staff.
• Assists with programs and events across the continuum as assigned.
• Creates communication materials for upcoming programs and tracks participation and feedback
• Reports incidents, ensures compliance with safety and risk management for program staff
• Facilitates family engagement opportunities to foster relationships and support resident family connections. Maintains respectful and welcoming communication with family members through verbal and written communications and connects families with resources within broader interdisciplinary team to support meaningful engagement.
• Creates relationships based on respect, using a customer-focused approach to problem solving, maintaining a courteous and professional manner through interactions with others. Communicates with key staff, residents and families in a timely manner. Maintains respectful and communicative relationships with interdisciplinary team, ensuring collaboration to support resident engagement.
• Attends in-services, care plan meetings, committees/resident council, and participates in QAPI processes regarding resident engagement.
• Complies with Mather Code of Conduct, Policies, Compliance Program, and all applicable laws and regulations in performance of one’s job duties, including meeting state and federal regulations regarding resident engagement in SN and AL settings; reports all known and suspected violations to his/her supervisor or manager, Mather Compliance officer, a Human Resources representative, or the confidential employee helpline.
• Is part of an interdisciplinary team that supports the resident journey from the pre-entry screening to, if necessary, transitions into the Life Center.
• Demonstrates understanding of and commitment to the company Mission, Core Values, and EMI philosophy.
• Uses discretion in handling confidential information, incorporating all Federal, State and local privacy and confidentiality requirements. Ensures Mather consent protocols are followed across continuum for resident content.

QUALIFICATIONS AND SKILLS:

Required:

• College Degree in Recreation Therapy, Creative Arts Therapies, Humanities, Geriatrics or related field, or 3+ years related experience.
• Excellent customer service and written/verbal communication skills.
• Positive, engaging, and collaborative attitude, strong 1:1 and group facilitation skills.
• Ability to lead by example; self-initiator requiring minimum supervision.
• Experience developing engaging programs around Health and Wellbeing, Lifelong Learning, and Arts and Culture for adults with various physical and cognitive impairments.
• Knowledge of person-centered care.
• Proficiency in MS Publisher, MS Word, MS Outlook, MS Excel and PCC or other related EMR and demonstrated proficiency at documenting to meet regulatory compliance standards.
• Ability to use or learn a variety of tech-based services and platforms; i.e. Microsoft Outlook, Zoom, YouTube, resident facing portals, and A/V set-ups.

Preferred:

• Strong creative abilities related to diverse forms of expression (music, movement, improv, art, etc.)
• Knowledge of state and federal regulations pertaining to Medicare/LTC. Experience with care plan and MDS documentation relating to resident activity program requirements. 
• 36 / 42 Hour Activity Director Course completion or related as required by federal/state Medicare regulations.