Sr. Data Analyst (Remote, Canada)

The Muse

Senior Data Analyst

Location: remote, Canada; other locations will be considered on a case-by-case basis

Our Mission

The Muse, including its platforms themuse.com, fairygodboss.com, and purposejobs.com attracts 70 million annual users, primarily Gen Z and Millennial professionals,  to connect with companies and find a career that matches their values. Founded in 2011, we were named one of Fast Company’s 50 Most Innovative Companies in the World. We have a highly diverse userbase of Millennial & Gen Z jobseekers who we help match with companies as wide-ranging as Meta, Nike and the FBI, on the strength of those companies’ values, cultures, and employee experiences. Our users come to TheMuse.com for original career advice from prominent experts, access to the best coaches, and a behind-the-scenes look at job opportunities. 

In 2022, The Muse acquired Fairygodboss, the largest online career community for women, and 2024, The Muse acquired Purpose Jobs, the go-to platform for values-driven job discovery. The Muse operates the three brands as a single organization.

The role

We are looking for an experienced Senior Analyst with outstanding active listening, communication, and presentation skills. The candidate will work with a close-knit team of professionals, including stakeholders across multiple functional groups in email marketing, editorial, account management, sales, marketing,  tech, data engineering,  and product, and be able to drive decision-making with actionable insights and deliverables. 

You will create innovative analyses to help the team understand how The Muse is performing and drive analytical products to meet the needs of our customers. You will also help us tell our clients the story of how our users engage with their content, what job seekers are looking for, and the role that The Muse plays in bringing and matching our job seekers to them. You will be responsible for deriving insights from data at the intersection of client success, sales, product, and operations and help lead our efforts to improve and grow how we evaluate client success. Your ability to clearly calibrate and communicate with different stakeholders and with different levels of data expertise is critical to success.

We work remotely and are looking for teammates who can work primarily during our business hours of 9-5pm (GMT-5).

Please note: this is not a data engineering role. We are looking for an experienced data analyst who can go beyond engineering and reporting; actionable insights and high-fidelity presentation skills are a must.

Responsibilities

-Provide actionable reporting, analysis and recommendations to help the organization improve performance and achieve enterprise objectives; this includes presenting to executive leadership and sales functions in a way that is clear and concise to a non-technical audience

-Design and define analytical standards, data definitions, dashboards & processes to provide timely insights

-Establish innovative analytical reports, developing new ways of thinking about our data and presenting findings in a clear and concise manner to help drive commercial success and strategy

-Build, develop and implement enhancements to reporting and analytics processes

-Translate data requests into actionable data plans and work across the data platform and engineering teams to implement

-Deliver dashboards that enable data-driven decision making and conduct more in depth analysis using SQL, R, Looker & other business intelligence tools

Qualifications and requirements

-3-5 years of related work experience in analytics (not just data engineering), presenting data to and discussing findings with non-technical audiences, including executives, and a proven track record of providing valuable insights from data that drives strategic thinking with business objectives.

-Excellent written and verbal communication skills in English and can fluently discuss analytical findings 

-Excited to not only provide answers but also to help people learn how to do their own analysis

-Must be a  “data detective” and will investigate issues until you’ve identified the root cause, ensuring good quality data.

-Strong relationship management and interpersonal abilities

-Comfortable working in SQL, R or Python for data analysis and can switch to Excel or Sheets to do some pivot tables and vlookups. In addition, you are well-versed with Looker or other BI tools.

-Innovative team player who can work independently and autonomously and develop and drive data initiatives to uplevel the organization.

-Ability to work cross-functionally, converting requests from stakeholders and into technical requirements to ensure that business needs are met.

-Passionate about the customer experience and have an empathetic, analytical, and modern product practice mindset.

-Manages multiple projects simultaneously, prioritize, and meet deadlines while working in a fast-paced environment.

-Leverages analytics to understand audience preferences to expand reach, improve engagement, keep users coming back, and identify new audience segments

-Familiarity with SEO and performance marketing techniques

-Helps make sure the  right content reaches the right audience in the most effective format

-Comfortable in a highly collaborative, matrixed, and distributed (remote) workplace.

-Media, content, publishing, job platform and/or other consumer-facing website experience is a plus

-Passion for the mission of The Muse and its success

Salary commensurate with experience and background.

At The Muse, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes The Muse a more interesting and innovative place to work, and we strive every day to make The Muse a welcoming and inclusive place for all.