Customer Support Lead

The Rustman Agency is looking for a results-driven Account Executive to join our talented team. As an Account Executive, you will be responsible for managing and nurturing relationships with our key clients, guiding them through our service offerings, and ensuring their needs are met with the utmost professionalism. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service. You will work closely with both clients and internal teams to create tailored solutions that help our clients achieve their goals. This role demands a strategic thinker with a keen ability to identify opportunities for growth and foster lasting partnerships. If you thrive in a collaborative environment and are eager to make an impact, we encourage you to apply! You will enjoy competitive compensation and opportunities for professional development as part of our committed team.

Responsibilities

• Manage a portfolio of client accounts and act as the primary point of contact for all client needs.
• Develop and execute account strategies to maximize client retention and revenue growth.
• Conduct regular client meetings to assess satisfaction and identify further opportunities for collaboration.
• Prepare and present proposals, project scopes, and pricing to clients.
• Collaborate with internal teams, including sales, marketing, and creative, to deliver best-in-class solutions.
• Stay informed about industry trends and competitive landscape to effectively position our services.
• Provide feedback from clients to help refine and improve service offerings.

• Minimum 2-4 years of experience in account management or sales, preferably in a service-oriented industry.

• Proven ability to manage multiple accounts and meet deadlines.
• Exceptional interpersonal and communication skills.
• Strong analytical skills and attention to detail.
• Ability to work well both independently and as part of a team.
• Proficient in CRM software and Microsoft Office Suite.
• Willingness to travel as needed for client meetings and events.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Work From Home