Membership Associate

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate:  $19 - $21/per hour

Hours per week: 40, Monday - Friday

Job Classification: Non-exempt, full-time

Job Type: Hybrid, one day per week in Boston office

Location: Boston, MA

What You’ll Do:

Your Impact: 

As a Membership Associate, you will process incoming gifts from Trustees Members and prospective Members.  

The Role: 

You will operate in a fast-paced, high volume, team environment, and be an integral part of our processing team. You are enthusiastic, detail oriented, and flexible, with outstanding organizational, interpersonal, and teamwork skills. A high degree of data-entry accuracy, an unflappable demeanor, eagerness to help guests and staff, and the ability to communicate progress on tasks and responsibilities with team members are essential.  

Specifically, you’ll: 

• Accurately and efficiently process Membership applications and annual appeal gifts received via mail, phone, online, and property joins. This includes batch gift entry to Raiser’s Edge.  

• Accurately process Membership program add-ons (includes parking permits, ski passes, etc) 

• Provide exceptional customer service to Members on the phone and through email  

• Maintain knowledge of current Membership policies and procedures and communicate these to Members as needed 

• Promote full range of benefits to prospective Members and guide them through the application process 

• Research and resolve issues concerning Memberships, visitor services questions, and other feedback 

• Assist with weekly fulfilment mailings 

• Assist with processing of corporate matching gifts 

• Occasionally respond to both calls and emails from Members and Trustees Visitors.  

• Additional department projects as assigned, with or without accommodation 

This is a full-time, non-exempt position [40 hours per week] reporting directly to the Director of Membership Engagement.  

What You’ll Need:

Skills and Experience: 

Required: 

• Bachelor’s degree in related field or equivalent experience in an office environment, preferably in a customer service or membership role 

• Expertise with PC applications such as Excel, Word, Outlook, etc.   

• Excellent customer service communications skills  

• Proactive problem solver, dedicated to getting the right answer through research and deductive reasoning 

• Positive and professional phone manner 

• A team player with a strong commitment to work collaboratively with colleagues, volunteers, and partners 

• Highly organized and detail-oriented 

• Self-motivated and able to work without close supervision 

• Able to prioritize multiple tasks and establish and meet deadlines 

• Must be able to lift and carry upwards of 20 pounds. 

Preferred: 

• Familiarity with Salesforce, Raiser’s Edge, or comparable fundraising-database software or CRM system, highly preferred  

• Familiarity with ACME or comparable ticketing and POS software preferred 

• Familiarity with help-desk software preferred  

Eligibility Criteria: 

• [List non-negotiable eligibility criteria; always include work authorization and CORI check language]
• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed] 
• A satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at people@thetrustees.org

Your Benefits:

• Sick time: 15 days per year 

• Vacation time: 20 days per year (prorated) 

• 12 observed holidays, 3 floating 

• Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.  

• Short-Term and Long-Term Disability Insurance 

• Massachusetts Paid Family Medical Leave 

• Life Insurance  

• 401k with 5% match after 1 year of employment 

• Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.  

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.  

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

• Day of Wonder: Spend one workday per year to exploring a Trustees property 

• Day of Service: Spend one workday per year to helping with a project at a Trustees property  

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.