Seasonal Assistant Beach Manager

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $20-$30 

Hours per week: 20-30 

Job Classification: Limited-term, nonexempt

Job Type: Onsite 

Duration: April - November 

Location: Crane Beach, Ipswich, MA

What You’ll Do:

Your Impact: 

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

The Role:

As a Seasonal Assistant Beach Manager (SABM), you will serve as a leader and use your experience in customer service to help ensure every aspect of the public’s visit to Crane Beach is positive and enjoyable. You will report to the Property Business Manager and will also work closely with a Seasonal ABM during the peak summertime period. The ABM will oversee a large portion of the day-to-day operations at the beach and work collaboratively with other supervisory staff on the property, including the Property Business Manager and Public Safety Manager. In the summer season, the SABM will manage the beach gate and transport staff. 

Specifically, you’ll:

• Assist with seasonal staff training, monitoring delivery and coaching staff to sustain positive staff/guest interactions. Correct behaviors as necessary.  

• Be a part of interdepartmental communication at Crane Beach, doing your part to ensure that Rangers, Lifeguards, Stewardship crew, Gate Staff, EMT’s, Beach store, Ecology, and Engagement Staff work positively together.  

• Ensure proper daily opening and/or closing of beach.  

• Oversee employee records and payroll for beach employees. Maintain staff schedules.  

• Carefully monitor traffic flow onto the property. In collaboration with the Beach Steward, ensure that parking lot is carefully managed to maximize revenue and minimize visitor frustration and safety.  

• Relentlessly emphasize the importance of Crane Beach staff’s role in the organization’s membership recruitment efforts.  

• Commanding knowledge of current POS system to ensure staff understanding and use of software and provide troubleshooting solutions when necessary.  

• Coordinate maintenance and cleaning of the Bathhouse facility with the Cleaners.  

• Assist in the distribution and collection of survey data from Trustees' visitors. 

This is a limited-term, nonexempt position working 20-30 hours/week reporting directly to the Property Business Manager.   

What You’ll Need:

Skills and Experience:

• This position requires a strong and positive leader with experience bringing cohesion to teams 

• Interested in workstation and field operations work, and able to switch gears readily 

• Experience record/log keeping and public safety documentation 

• Eye for detail to ensure that daily operations are smooth, as well as the ability to look at the ‘big picture’ and be able to guide staff and beach towards a common goal 

• Exceptionally strong customer service and communication skills 

• Must be capable of effectively handling high-pressure situations while remaining calm 

• Additional experience/background in the following areas is a plus: customer service, conflict management, visitor experience 

• Must have flexibility to work the summer season holidays, evenings and weekends as needed 

• Access to a vehicle is necessary 

• Must be able to consistently lift 40 pounds 

• Must be able to be on foot for upwards of 10 hours per day 

Eligibility Criteria:

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 

• A satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at people@thetrustees.org!

Your Benefits:

• Sick time: Mass Sick Leave Accrual 

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.  

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.