Seasonal Visitor Services Associate

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $16

Hours per week: TBD

Job Classification: Nonexempt, Seasonal

Job Type: Onsite

Location: Long Hill, Stevens Coolidge Place, Beverly, MA

What You’ll Do:

Your Impact:

Long Hill was owned and cared for by the Sedgwick family from 1916 to 1979 – their beloved summer home that, in the 1950s, became their year-round haven. Today, visitors delight in the beauty of Long Hill’s structured and naturalistic gardens as well as a network of woodland trails. A diverse collection of trees, shrubs, and distinctive perennial plants provide color during the growing season, peaking in May and June and providing structure and beauty throughout the year. With an ever-growing calendar of public events and festivities, you’ll find ample reason for frequent returns.

The Role:

As a Visitors Services Associate, you will participate in Halloween on the Hill, an annual Halloween event at Long Hill, a scenic public garden located in Beverly. This incredible property will transform for October with carved Jack-o'-lanterns, lights, and other Halloween installations to create a unique experience for visitors of all ages.

You will work to further the mission of The Trustees and preserve our special places by providing superior service during this annual event during September and October.

Specifically, you’ll:

• Oversee check-in and ticket admission of the event while helping to maintain the overall visitor experience.
• Assist with overall event preparation and set-up
• Accurately and efficiently conduct a variety of sales in our pop-up retail shop and concessions area.
• Assist with event parking
• Join training sessions before the event to have an overview of the event and overall trail.
• Provide excellent customer service by answering visitor questions about the event trail, the event, and the property.

This is a seasonal, nonexempt position.

What You’ll Need:

Skills and Experience:

• Required:
• High School Diploma or GED equivalent.
• Must be 18+ years of age with a minimum of one year of working experience.
• Interest in gardens and history
• Desire to engage with and serve the public
• Attention to Detail and a friendly demeanor
• Strong communication skills, dependability, and punctuality
• Flexibility to support property operations in a variety of positions
• Keep public-facing workstations neat and stocked with relevant materials 
• Provide flexible availability including evenings and weekends as needed 
• Professionally represent the property with appropriate attire
•  This position typically works a Wednesday- Sunday schedule for the event, with evening shifts and daytime shifts for event set-up.
• Able to work well with people in a team environment and to communicate effectively, both in writing and orally
• Able to function and act both independently & as a team, plus make decisions & multitask under pressure.
• Math skills for handling and counting cash
• Able to consistently lift 40lbs & stand for long periods (at least 6 hours)
• Preferred:
• Bilingual knowledge is encouraged

Eligibility Criteria:

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Want to learn more? Set up an informational call with a member of our People Team by emailing people@thetrustees.org.

Your Benefits: 

• MA Sick Time Accrual

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.  

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity: 

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.    

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.