Communications Coordinator

Our partner, a not-for-profit organization serving for-hire drivers across New York State, is seeking a Communications Coordinator to join their team in Long Island City, NY. This position plays a key role in supporting external outreach, communications, and marketing efforts. The role contributes to the organization's public presence, community engagement, and program visibility through content development and event coordination. A hybrid schedule will be available following onboarding and training.

Responsibilities

Marketing & Communications

• Draft and distribute external communications such as newsletters, email campaigns, flyers, promotional materials, and newspaper ads
• Manage and maintain contact lists for external outreach
• Track campaign performance and identify opportunities for improvement
• Develop inclusive messaging to support outreach programs and initiatives
• Maintain records of communications and inquiries received by the communications team
• Assist in tracking the department's annual budget

Social Media & Digital Presence

• Plan and schedule social media content across various platforms
• Develop and manage digital campaigns to raise awareness and engagement
• Create multimedia content including photos, short videos, reels, and stories tailored to a diverse audience
• Monitor website and social media performance and compile analytics reports
• Support website updates and contribute to strategy development for a new website and mobile app

Event Planning & Outreach

• Coordinate and support outreach events such as resource fairs, community gatherings, and partner engagements
• Conduct on-site outreach, gather testimonials, and collect survey data
• Compile and report survey feedback from community and driver engagement activities
• Manage inventory and distribution of branded materials for outreach
• Analyze event outcomes and feedback to optimize future outreach initiatives
• Maintain professional communication with stakeholders and partner organizations

Cross-Functional Collaboration

• Collaborate on internal company events such as monthly heritage celebrations, staff recognition initiatives, and customer service events
• Coordinate with internal departments to ensure accurate and accessible resources for those serving member and driver communities
• Provide support to executive leadership on special projects as assigned

Professional Development

• Engage in ongoing learning of tools and platforms used by the communications team
• Participate in external training opportunities to further develop communication and outreach skills

• Bachelor’s degree in communications, marketing, or a related field, or 2–4 years of experience in a similar role
• Excellent written communication skills with the ability to tailor messaging for different audiences
• Strong interpersonal skills and a customer-focused approach
• Highly organized, detail-oriented, and capable of managing multiple deadlines
• Proficient in tools such as Microsoft Office Suite, Adobe Photoshop, Canva, Doodly, Asana, and Sigma
• Experience with digital platforms like Hootsuite, Constant Contact, Linktr.ee, and Survey Monkey
• Ability to navigate databases and manage communications tracking
• Willingness to travel within the New York City metro area for outreach and events
• Capable of working independently, taking initiative, and escalating issues when needed
• Ability to maintain collaborative and professional relationships across diverse teams and stakeholders

• Health, dental, vision, and life insurance (with low employee contribution)
• 401(k) with 100% employer match (up to 6%)
• Roth 401(k) option
• Flexible Spending Account (FSA)
• Lifestyle Spending Account (LSA)
• Employee Assistance Program (EAP)
• Pet discount benefits
• Paid vacation, sick leave, and personal time
• Professional development and training opportunities
• Access to wellness and discount platforms (e.g., Calm app, discount purchase programs)