Sales Operations Manager

Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights that drive meaningful change.

From school districts to Fortune 500 companies, we empower thousands of leaders with the quality data they need to make a real impact. Our mission drives us, and we’re committed to creating positive change alongside a team of brilliant, diverse, and collaborative individuals. Thanks to these efforts, we’ve been recognized among Best Companies' Group Inclusive Workplaces and named one of Canada’s Top Growing Companies for the past five years.

At ThoughtExchange, we’re reshaping community and employee engagement for good. If you’re passionate about making a difference, we’d love to have you join our journey.

We are looking for a Sales Operations Manager to support a dynamic and evolving Sales Team, where your main objective is to drive productivity and efficiency improvements across the Sales teams to ultimately deliver on organization-wide revenue growth. The Manager will support our Sales Teams to work smarter and more effectively through operations (process and workflow) improvements, an effective tech stack, timely/accurate data/insights, and enablement of teams and leaders. 

You enjoy spending quite a bit of time getting your hands dirty by optimizing automations in Outreach or improving the flow of information between tools. You also love strategizing with your team on leveraging software for the most significant impact. Your overarching goal is to improve sales productivity by enabling the Sales Teams to work smarter and make better decisions through process improvements, sales technology, and data-based insights. 

This role will report to our Director of Revenue Operations with our Sales Team as your main stakeholder. You will also work cross-functionally and build relationships within the larger Revenue organization (Sales, Marketing, Customer Success, Finance, and other Operations teams). 

Please note: Due to the upcoming holidays, interviews will not start until January 2025.

• Optimize Sales Processes to streamline operations, improve productivity, and enhance overall sales performance. Collaborate with Operations and Sales teams to identify key performance indicators (KPIs) and track them regularly. 
• Manage and Administer Technology including administering some key tools in our tech stack, including Outreach. Identify opportunities to improve sales effectiveness through our tech stack. Fully implement technology solutions. Work closely with the Salesforce team to ensure that Salesforce is set up to most effectively support the operational needs of the team.
• Sales and Marketing Alignment and Integration: Develop and implement strategies to streamline the handoff process between marketing and sales, ensuring a smooth transition of leads and minimal loss of potential opportunities. Continuously evaluate and optimize sales processes to maximize efficiency and collaboration with marketing.
• Support Sales Forecasting and Planning: Work closely with RevOps to support sales forecasting workflows and processes to meet business objectives. 
• Support Territory and Quota Management: Provide input on defining sales territories and quota and monitor and evaluate quota attainment. Address any imbalances or performance gaps, and propose adjustments as needed.
• Support Sales Enablement: Collaborate closely with Sales Enablement to support initiatives to enable the team with the necessary tools, resources, and training. This may include creating sales collateral, developing sales playbooks, supporting roll-out of new tools or processes, and providing ongoing sales training and coaching.
• Foster a culture of data integrity by collaborating with cross-functional teams to ensure consistent, accurate, and reliable data in CRM and related systems, supporting data-driven decision-making across the organization.
• Support our anti racism and diversity, equity & inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives, and completing all required ADEI trainings

• 5+ years of hands-on experience and knowledge of sales principles, practices, tactics, and tools (including experience doing all the responsibilities listed above)
• Advanced proficiency in Excel or Google Sheets
• Strong technical and administrator skills with Revenue tools like Salesforce, Outreach and potentially Gong, Highspot, LinkedIn Sales Navigator, or Gainsight
• Experience working in a software company 
• Highly organized self-starter with the ability to work remotely in a cross-functional, team-based environment
• Adept at prioritizing, managing, and delivering multiple complex and fast-moving projects
• Natural curiosity, strong critical thinking skills, and extremely resourceful problem-solving
• Highly flexible when faced with ambiguity, complexity, and quick pivots with the ability to both improvise and iterate - we are a startup after all!
• Collaborative with excellent stakeholder management skills - you interact effectively with all levels of management and across all functional areas and communicate complex concepts easily

• Successfully supported a growing, fast-paced Sales team of 30+ people 
• Operations experience supporting B2B Sales company
• Bachelor's degree
• Include a cover letter with your application

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. 

ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and life. We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.

Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.

Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. 

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every 1-2 years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel. 

Growth: You can join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.