Customer Success Account Manager (Expansion Sales)

TimelyCare is currently seeking a Customer Success Account Manager who is responsible for driving revenue expansion and renewals within our existing customer base. The ideal candidate will focus on strengthening relationships with existing clients, identifying opportunities for growth, and ensuring the successful renewal of contracts. This role requires a combination of strategic thinking, exceptional communication skills, and a deep understanding of client needs to drive customer success and achieve revenue targets.

• Expansion Sales: Demonstrate a proven track record in identifying, nurturing, and closing expansion opportunities within our current customer accounts, ensuring broader access to our healthcare solutions.
• Customer-Centric Approach: Cultivate strong relationships with educational institutions, understanding their evolving healthcare needs, and positioning our telehealth services to address them effectively.
• Quota Management: Exceed sales targets by effectively managing a revenue quota associated with expansion deals, while keeping our mission of accessible healthcare at the forefront.
• Pipeline Expertise: Utilize Salesforce or similar CRM tools to manage and forecast the expansion sales pipeline accurately, enabling timely follow-ups and strategic planning.
• Collaborative Engagement: Work closely with the Customer Success team to identify expansion targets and gather insights, aligning efforts to ensure exceptional value delivery to our clients.
• Product Advocacy: Develop an in-depth understanding of our telehealth solutions, communicating their impact on healthcare accessibility to educational stakeholders.

• Experience: 5-7 years experience in OBS (Outcomes Based Selling) demonstrated success in selling expansion deals within a B2B SaaS or technology-driven organization. Previous experience within the higher education or healthcare space is highly valued. 
• Mission Alignment: Passionate about our mission to enhance healthcare accessibility in educational settings, driving expansion to positively impact student and faculty well-being.
• CRM Proficiency: Proficient in Salesforce or similar CRM tools for robust pipeline management and accurate reporting.
• Communication Skills: Strong interpersonal and communication abilities to engage effectively with diverse stakeholders within educational institutions.
• Strategic Vision: Ability to identify growth opportunities within existing accounts and devise strategic plans to advance our mission-driven expansion.

• 12 Paid Company Holidays + No work on your birthday!
• Unlimited PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance 
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match 
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

The salary range for this opportunity is $100,000– $110,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.