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CS Systems Administrator

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The primary responsibility of the CS Systems Administrator is to help maintain system cleanliness across multiple tools while onboarding, offboarding and maintaining user profiles and permissions. In addition, the CS Systems Administrator is responsible for troubleshooting, testing, and performing minor maintenance to work flows across multiple tools. 

About this roll* (Responsibilities) 

  • Daily administration and maintenance of multiple tools with a focus on Five9 domains, users and configurations
  • Analyze and propose system configuration changes to business partners and end users
  • Provide technical support for proper multi-system functionality, troubleshoot system errors or bugs
  • User creation and setup in multiple tools 
  • Create and implement new dialing campaigns and dialing lists as required by business units
  • Update, create and maintain campaign IVRs
  • Monitor and communicate server outages, dropped calls, abandon rates, and other metrics, and coordinate with the vendor and/or other business areas to resolve issues
  • Build custom reports, understand different report types, and recommend additional reporting structures for various campaigns
  • Participate in meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements
  • Create and track ticketing requests, answer technical and application configuration questions as needed
  • Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality
  • Work with integration teams, licensing managers and stakeholders to develop and analyze requirements for new services
  • Create and maintain system design documentation for the administration role
  • Provide training and knowledge transfer to other employees as necessary

Do you have the right ingredients*? (Requirements)

  • Telephony experience (ie Five9, NICE, Genesys)
  • 2+ years hands-on User Management experience
  • Highly motivated, works effectively both independently and as part of a team
  • Experience with Apple and Windows Desktop Operating Systems
  • Excel/Google Sheets super-user
  • Advanced critical thinking skills with knowledge of Call Flow Management Best-Practices
  • Data-driven communication skills, tailored to a varied audience
  • Bread puns encouraged but not required

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Experience with APIs
  • Experience with Powershell
  • Salesforce and/or Five9 experience
  • Python R, BigQuery, Data Studio & Sigma Experience
  • Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required



The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$59,000$94,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Average salary estimate

$76500 / YEARLY (est.)
min
max
$59000K
$94000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Restaurant

204 jobs
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Full-time, on-site
DATE POSTED
March 1, 2025

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