Little Island Client Services Manager (Fixed Term Contract)

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We’re looking for a proactive and detail-oriented Client Services Manager to support our Powered by TodayTix client, Little Island, ensuring seamless ticketing operations and an outstanding experience for both clients and customers. In this role, you’ll act as the primary liaison between internal teams and Little Island stakeholders, providing expert guidance on ticketing workflows, event setup, and operational efficiencies.

This is a fantastic opportunity for a skilled project manager with strong communication abilities and a member-first mindset to help drive ticketing success. You’ll work cross-functionally to manage event builds, optimize inventory, and support data-driven decision-making—all while ensuring smooth day-to-day ticketing execution.

Please note: this is a full-time fixed-term contract through September 2025, with the possibility of extension. Qualified candidates must be based in the greater NYC area and should be available for evening and weekend work to support events, ticketing operations, and client needs.

The annualized salary for this opportunity is $60,000 - $70,000 per year.

• Seamless Ticketing Operations: Events are accurately built, inventory is well-managed, and ticketing workflows run smoothly.
• Proactive Issue Resolution: Client needs are anticipated, and challenges are addressed swiftly with effective solutions.
• Data-Driven Decision Making: Ticketing reports and analysis provide valuable insights to optimize sales, inventory, and engagement strategies.
• Cross-Functional Collaboration: Marketing, front-of-house, and programming teams are aligned, ensuring a cohesive customer experience.
• Client Satisfaction: Little Island stakeholders feel well-supported, informed, and confident in their ticketing processes.

• Serve as the primary point of contact for Little Island’s ticketing needs via Powered by TodayTix, ensuring clear communication and proactive issue resolution.
• Oversee event builds, inventory management, and ticketing allocations, ensuring seamless event execution.
• Develop and manage ticketing project plans, including pre-trip email scheduling, reporting oversight, and data analysis.
• Collaborate cross-functionally to align ticketing operations with marketing, front-of-house, and programming needs.
• Provide training and documentation to ensure Little Island staff can effectively interpret and utilize ticketing reports.
• Analyze sales data, optimize ticketing workflows, and recommend strategies for improving audience engagement.
• Facilitate structured meetings and client touchpoints to ensure alignment on ticketing priorities and execution.

• Experience in client services and project management, preferably in ticketing or live events.
• Strong knowledge of ticketing systems (Tixly or similar CRM preferred) and ticketing workflows.
• Excellent problem-solving and analytical skills to identify trends and optimize ticketing processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
• Experience with data analysis tools and project management platforms.
• Flexible availability, including evenings and weekends, to support client and event needs.
• A passion for theatre and live events is preferred!

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (minimum 2-3 days per week in office)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.