Part Time Operations Associate (Fixed-Term Contract)

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. 

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We’re looking for a detail-oriented and adaptable Part Time Ticketing Operations Associate to join our Supply Operations Team and play a key role in supporting the Little Island 2025 season. Your work will directly impact seamless ticketing operations and audience experience, ensuring efficient event setup, inventory management, and on-site ticketing support.

If you thrive in a fast-paced, live event environment and are passionate about optimizing ticketing processes and delivering exceptional audience experiences, we’d love to hear from you!

Please note: This is a part-time, fixed-term contract running from May 13, 2025 through September 30, 2025. Qualified candidates must be based in the greater New York City area and available to work nights and weekends. The role requires up to 25 hours per week, across up to 5 days per week.

The salary for this role is $24 per hour. 

• Accurate & Efficient Ticketing Operations: Ensuring flawless event builds in Tixly with correct pricing, allocations, and availability.
• Inventory & Reporting Accuracy: Supporting real-time adjustments and maintaining detailed wrap reports for performance insights.
•  Proactive Problem-Solving: Troubleshooting ticketing issues and providing first-line support 
•  Seamless Audience Experience: Partnering with Front of House teams to ensure smooth check-ins and seating operations.

• Manage event setup and maintenance in Tixly.
• Support daily inventory adjustments, including standing room and rush ticket releases.  
• Assist in pulling and analyzing wrap reports and attrition tracking data to ensure accuracy.  
• Resolve ticketing issues, escalating as needed to the Client Services Manager.  
• Conduct Tixly training for Little Island staff, ensuring effective use of ticketing data.  
• Support Front of House training on ticket scanning, seating operations, and walk-in ticketing for performances.  
• Document and update ticketing SOPs, ensuring clarity and consistency.  
• Work on-site during performances to provide ticketing support.  

• Prior experience in supporting sales or ticketing operations for ticketed events using Tixly, or a similar system.
• An understanding of the ticketing life cycle of a live event.
• Strong problem-solving skills.
• The ability to work under one's initiative and meet deadlines.
• Strong organizational skills with the ability to pivot and adapt to a varied workday.
• Excellent communication skills, both verbal and written.
• Experience with project management software.
• Flexible availability, including evenings and weekends as detailed.
• A passion for theatre & live events is preferred!

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (blend of in-office and at-home days)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.