Processing Manager

Tomo is expanding our mortgage operations team, and we're on the hunt for a standout leader to drive our success as a Mortgage Operations Manager. In this role, you will oversee a dynamic team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture. This will be a hands-on manager role, both leading and performing tasks alongside the team.

Your leadership will be pivotal in achieving on-time closings and delivering an exceptional experience to our clients. We are seeking a powerful “driver ” with a strong voice who loves driving action and outcomes (your friends probably call you the commander :-). You are a strategic thinker with a strong background in mortgage processing, adept at leading teams, optimizing workflows, and enhancing customer satisfaction.  

You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job. We hear and see our operations team and they operate on an equal level with sales. 

Location: This role is based in our NYC office Monday-Wednesday, with remote flexibility on Thursdays and Fridays. 

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of ~10 Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
• Daily Production: Oversee company pipeline such that the team:
• adheres to SLAs 
• maintains high standards of accuracy and compliance
• ensures quality submissions to Underwriting
• conducts timely follow-ups to prevent bottlenecks in the process 
• coordinates successful closings on time
• Customer Experience: Train team on customer service skills, both in written and verbal communications with agents, customers, and internal teams.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team. Help shape our tech and facilitate the rollout of new system enhancements.

Required Skills & Qualifications:

• Mortgage Expertise: Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
• Leadership: Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
• Communication: Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
• Detail Orientation: Strong attention to detail and commitment to maintaining high quality standards.
• Customer-Centric: Demonstrated commitment to delivering an exceptional customer experience.
• Technology Savvy & Future State Thinking: Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.

Preferred Qualifications:

• Bachelor’s Degree
• 3-5 years of experience in mortgage loan processing, specifically with purchase transactions
• 1-2 years of experience of managing a mortgage loan processing team
• Experience with Byte Pro or Encompass software preferred, not required

What’s in it for you:

• Innovation: Opportunity to shape our tech in partnership with our Product and Engineering organization.
• Measurable results: Ability to drive change and improve processes for our Operations team to improve our customer experience in a measurable way.
• Equity ownership: All teammates receive stock options.