Field Service Engineer - Mining North America

Sensor-based ore sorting machines from TOMRA Mining make it possible to significantly increase the efficiency and lifetime of a mine and to make use of ore deposits that could not previously be mined economically. These robust ore sorting machines are built to be able to process large quantities of rocks around the clock and selectively retrieve the hidden treasures with the help of intelligent sensor systems.

With a significant market share TOMRA Mining is the world market leader in ore sorting. The company’s innovative strength has its foundations in thirty years of experience in mining. With its great appreciation for tradition and its down to earth approach, TOMRA Mining will continue to search out and expand options for extracting and sorting ore and other raw materials. 

At TOMRA, we value innovation, passion, and responsibility. We encourage the freedom to innovate and take risks that lead to breakthroughs, challenging the status quo. We believe in a responsible and safe mindset that prioritizes the well-being of our customers, products, and colleagues.

• Field service work includes the commissioning, operation, testing, integration, optimization, maintenance, and repair of TOMRA mining equipment.
• Predominantly for Mining in North America, but occasionally in Central and South America but similar tasks in other TOMRA Sorting business streams may occur.
• Travels approximate 180 days/year.
• Supports Tomra sorter auxiliary mineral processing equipment
• Provides on call technical phone support and field response to equipment and customer issues.
• Provides training of customer’s maintenance and service personnel.
• Is the primary point of contact for the local installation base in Mining for sorters manufactured by TOMRA Sorting.
• Ensures the maximum performance of the TOMRA Sorting system in the field to satisfy the customers.
• Responsible for an effective field service work in terms of costs and timing.
• Offers ideas about improvement possibilities from quality to efficiency and profitability.
• Acts positively and is customer oriented.

• Excellent communication skills necessary: 1) Ability to deal effectively with customers in the English language and ideally second language skills
• LATAM travel experience.
• 3 years of work experience in industrial equipment support role.
• Strong problem-solving skills with the ability to work on problems of diverse scope.
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Knowledge of computer hardware and configurations.
• Working knowledge of basic test equipment such as oscilloscope and voltmeter.
• Preferred experience in mining environment.
• Assist and support customers in a professional manner.
• Ability to establish and maintain effective working relationships with customers, internal and external associates, and management.
• Must be able to pass criminal background check.

• Job requires frequent bending, kneeling, and standing.
• Lifting of up to 80 lbs.
• Working in confined spaces.
• Ability to drive for long distances.
• Ability to distinguish between the full range of colors in the color spectrum.
• No major allergies that would impede on the job requirements.

• Ability to work in mineral processing plants, high altitudes, and outside in high/low temperatures.

• Experience in field service and customer support.
• Experience in electronic system troubleshooting.
• Strong electrical skills are a must. Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Knowledge of computer hardware and configurations.
• Basic knowledge of MS Office products; Word, Excel and PowerPoint.
• Ability to read schematics.

• A Bachelor’s degree in an engineering field such as Control & Instrumentation, Mechanical or Electrical or equivalent experience is required.

• Not a supervisory role.

• Extensive domestic and international travel, up to 80%.
• Must have or be able to obtain a valid passport.

• Ability to drive without restrictions.

Your benefits

• Supported company pension scheme;
• Supported group accident insurance;
• International SOS for private use;
• Hybrid working principles, flexible working hours;
• Opportunity to purchase TOMRA shares;
• Employee benefit discounts for TOMRA Online Shop;
• Office comfort: free parking spaces, canteen, coffee machines;
• Professional and personal development: learning on the job, specialized course, conferences etc.;
• Coaching opportunities - Individual Development Programs;
• Norwegian corporate culture (no hierarchical thinking, transparent communication culture).

Interested?

Please send your CV in English.

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!