Graduate Account Executive

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Trainline is the leading independent rail and coach travel platform. We bring together millions of routes, fares and journey times from hundreds of carriers for:

• Consumers; serving them through our highly rated app and website
• Businesses; through our business products giving companies of all sizes full travel visibility, better cost efficiencies and controls and their employees an easy way to book
• Travel sellers; through a suite of solutions to help them grow their businesses in the easiest, most cost-efficient way to integrate rail intro their offering and ultimately put rail at the heart of more journeys
• Carriers; through a suite if high converting, high quality ticketing solutions to help them meet current and future demands of rail travel at a lower cost to serve

This role sits within  Trainline Partner Solutions. (TPS), which is our B2B arm of the business providing industry leading rail and technology solutions to make the complex world of rail and ticketing simple. This includes Trainline Business, Trainline’s B2B offering direct to companies of any size, it allows companies to manage and control their businesses travel through a self-serve tool as well as offering their employees a simple and easy to use website and app to book tickets.  It also includes our Global Distribution team, which focuses primarily on Travel Management Companies (TMC), Online Booking Tools (OBT) and Global Distribution Systems (GDS).

The Graduate Account Executive will work across each of these, with a particular focus on Trainline Business customers. This role will have a portfolio of customers assigned; key responsibilities are outlined below:

Responsibilities

• Provide day to day support to an assigned portfolio of Trainline Partner Solutions customers.
• Build and manage successful customer relationships.
• Produce external customer facing collateral and help compile internal presentations.
• Identify growth opportunities and execute them with the help of the team.
• Assist the team with the ongoing platform migration project.
• Ad-hoc projects and business support as needed.
• Support on development and managing a customer communication plan.
• Negotiation and renewal of existing customer contracts.

• Business or related degree, and/or able to demonstrate strong commercial awareness.
• Experience in customer service or related activity is desirable.
• Ability to build strong relationships.
• Able to demonstrate being able to work in a strong and effective team.
• Strong communication skills – written and verbal.
• Willingness to roll your sleeves up and take ownership.
• Confident, with the ability to be comfortable to find your way in ambiguous situations.
• Experience with Salesforce is advantageous.
• Fluent in English, an additional language is desirable (French and Italian).
• A self-starter, someone who is able to work from their initiative and manage a varied workload.

Why should you jump on board? 

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform. 

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.  

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach

We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.