AI Native Product Manager

Do you have SaaS product management experience and are passionate about GenAI and prompting? Do you love staying up to date on all the latest AI trends, prompting and prompt optimisation strategies and techniques, and how they can automate and augment workflows? Do you want to test and learn using this knowledge in your daily PM work? Would you like to help build the future of AI Native customer engagement? If yes, keep reading as you could become an important member of Trengo’s talented and influential Product team and a crucial part of Trengo’s growth in the coming years!

This is where YOU come in!

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build anAI-powered customer engagement platformto replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With aSeries A investment of $36Mled by Insight Partners and Peak Capital and becoming one of the fourofficial WhatsApp Business Solutions Providersin the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

What you’ll be doing 

• Using AI tools and techniques for everything - when they’re already mature and helpful, but also when they’re new and unknown … test the limits and learn;
• Working closely with Product Designers and Engineers to identify and deliver new functionality that solves our customers problems;
• Working in a collaborative, AI-first, test & learn, and highly agile manner;
• ProSetting clear expectations with stakeholders and keeping the broader teams informed and inspired;
• Identifying new opportunities with your team by understanding customer, user, and market requirements;
• Striving to create an environment of innovation, collaboration, and continuous improvement within the team and across the business.

• Distilling complex needs into effective prompts that ensure customers get more value from our product (AI agents, for example);
• Testing and iterating prompts and prompt chains for your own domains and in collaboration with others - focusing on collaboration and knowledge sharing for this rapidly evolving field (GenAI and how to ensure prompts produce quality results);  
• Staying up-to-date with the latest advancements in AI, determining what is relevant for our product (and product management), and sharing this with your colleagues.

• Ability to demonstrate;
• A high level of knowledge and proficiency in writing and optimising prompts for various use cases and with multiple LLMs/model or;
• A a strong base in prompting, a passion for and strong interest in learning more, and the aptitude for rapid test and learn progress;
• High level of English and strong communication and stakeholder management skills. Customer centricity and an impact driven mindset.
• An adaptable and pragmatic mindset that allows you to embrace change and prefer progress over perfectionism.
• Experience in SaaS organisation, preferably in a senior role.
• 2+ years’ experience as a product owner or product manager in a SaaS startup or scale-up.

• This is what we carefully prepared for you:
• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews(4/5).
• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
• Free sessions with on-demand psychologists fromOpenUp. Your mental health is important to us.
• An education budget to feed your curiosity,extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.
• 28 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!
• Internet and phone allowance every month!
• Fancy learning Dutch? We also offer Dutch courses for our international employees!
• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.

Job descriptions can be difficult to interpret. If you believe you're a strong fit for the AI Native Product Manager role but don’t meet every requirement, we’d love to hear about your motivation in a cover letter!