Key Account Manager

TrustYou is on a mission to help make guests happy!. We achieve this goal by offering three complimentary platforms powered by hospitality AI.

Customer Experience Platform (CXP) helps to improve the hotel quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market the reputation.

Customer Data Platform (CDP) merges and masters your data and turns insights into effective marketing, personalized communication and higher customer lifetime value.

Our Agent Platform gives personalized recommendations and fast answers for frequent direct bookings and lower operational costs 24/7.

TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at www.trustyou.com

We trust you make an impact! 

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginner’s mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy! 

Position: Key Account Manager - APAC

Location of the role: Singapore (Remote)

As the Key Account Manager - APAC at TrustYou, you will be facing and solving new challenges every day. Our Key Account Managers are responsible for building strong client relationships and presenting our new features and products to customers. 

Our ideal candidate is a talented and innovative person who will have a proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.

• Client Relationship Management: Cultivate and maintain strong relationships with key clients in the hospitality and travel sector across the APAC region.
• Account Growth and Retention: Identify opportunities for upselling and cross-selling TrustYou's solutions to existing clients and execute plans for client retention, ensuring long-term satisfaction and loyalty.
• Collaboration with Internal Teams: Provide valuable client feedback to internal teams to contribute to product enhancements and innovation.
• Contract Negotiation and Renewals: Lead negotiations for contract renewals, upsells, and additional services.
• Customer Advocacy: Encourage satisfied clients to become advocates for TrustYou, participating in case studies, testimonials, and references.
• Data Analysis and Reporting: Utilize data analytics to evaluate account performance, identify trends, and make informed decisions. Conduct business reviews. 
• Market Understanding: Stay abreast of industry trends, competitive landscape, and market changes affecting TrustYou's key accounts in the APAC region. Provide insights to the organization regarding market demands and competitor activities.
• Salesforce: Maintenance of our CRM system.

• A minimum of 3 years experience in Account Management
• Degree in Tourism/Hospitality or strong knowledge of Hospitality industry
• Excellent interpersonal skills with colleagues and clients
• Excellent verbal communication skills and closing skills
• Possess the personal qualities of a winner (as part of the team) – self-motivator, energetic, persistence, confident decision maker
• Excellent verbal and written communication skills in English & Mandarin
• Experience with a SaaS is a plus
• Ambitious and willing to develop skills and knowledge in the field of hospitality
• Willingness to travel

• Working in a global, diverse, and collaborative team 
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment 
• On-going career development, training, and coaching
• Six days for learning & development 
• Celebrate in style at our team events (in-person and virtually) 
• Social benefits and perks based on location 

Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.