Senior Backend Engineer - AI Agents

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. 

At TrutYou, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence.

Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.

- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.

- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.

- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com 

If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

Position: Senior Backend Engineer

Location of the role: Germany / Spain / Romania (Remote)

We are looking for an experienced Senior Backend Engineer to join our AI Agents team. This is a high-impact role aimed at driving the technical evolution of our platform. Deep expertise in Python, Domain-Driven Design, and modern DevOps practices is essential. You will have the chance to work with technologies such as FastApi, OpenFGA, Redis, Docker, Kubernetes,.. to create new features, paying special attention to quality.

• Designing, developing, and operating scalable backend services using Python 3 and FastAPI
• Contributing to architecture decisions and shape the long-term technical vision of the AI Agents platform
• Collaborating closely with Product Management and Frontend engineers to deliver impactful features
• Mentoring and supporting other engineers, fostering a culture of technical excellence and knowledge sharing
• Ensuring code quality through test automation and CI/CD pipelines
• Deploying and scaling services using Kubernetes and Docker

• Minimum 10 years of overall software development experience, with at least 7 years focused on backend development in Python
• Strong understanding of Domain-Driven Design and Clean Architecture
• Experience integrating AI/LLM technologies into production systems
• Solid DevOps experience, especially with Kubernetes and Docker
• Familiarity with CI/CD tools like GitHub Actions or GitLab CI
• General experience with generative AI and large language models (LLMs)
• Proficiency in/Open to working with other programming languages (e.g. Go), especially in contexts like maintaining existing services or optimizing performance-critical components
• An agile mindset to deliver great products with an iterative approach
• Fluency in German and English

• Experience making architectural choices with detailed trade-off analysis
• A deep focus on automation for testing and deployment
• Background in ingesting and processing knowledge from APIs, PDFs, websites, etc.
• Strong alignment with business goals, with definition and measurement of relevant KPIs
• Previous experience with FastAPI 

• Working in a global, diverse, and collaborative team 
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment 
• On-going career development, training, and coaching
• Six days for learning & development 
• Celebrate in style at our team events (in-person and virtually) 
• Social benefits and perks based on location 

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.