Growth Partners Marketing Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Reporting to the Marketing Director, the Growth Partners Marketing Manager will be a key contributor in developing and executing a strategic marketing plan for our fast-growing CX technology partner ecosystem, with a focus on our growth partnerships including ServiceNow, Salesforce, Google, and NICE, among others. We are seeking an experienced B2B marketing professional with a proven track record leading or assisting in go-to-market strategy formation, development of partner marketing plans (campaigns, events, programs), partner program support and execution, partner communications and creating alignment with sales. You will have the opportunity to make a positive impact on our partners’ experience through direct interactions and communications.

• Contribute to the vision for a scalable partner marketing foundation during TTEC’s next phase of partner growth.
• Co-create the business and marketing plans for our growing partnerships while aligning with sales, executive sponsors and industry leaders. 
• Monitor and set KPIs measuring the success of the partnerships, ongoing campaigns, and joint marketing activities.
• Collaborate with cross-functional teams to execute campaigns promoting co-branded solutions.
• Work with the broader marketing team (demand gen, industry marketers, events team, PR and AR, and campaign managers) to ensure alignment with the overall go-to-market strategy.
• Drive the creation of sales enablement collateral, marketing collateral, event strategy and digital campaigns to support joint initiatives.
• Develop a keen understanding of partners’ communication channels, MDF processes and governance, sales structures and leadership vision.
• Leverage and amplify TTEC’s global campaigns with and through our partner ecosystem.
• Work with the partners’ Field and Partner teams to design sales acceleration programs and initiatives that enhance collaboration, innovation and rapport between sales teams.
• Become a Customer Experience industry subject matter expert, keeping an eye on trends and innovation and competitive intelligence to best inform the strategy of joint initiatives.

• 10+ years B2B marketing experience
• Experience working with partners in the technology industry (with preference for customer experience industry)
• Expertise in planning integrated marketing campaigns with KPIs
• Strong writing and PowerPoint skills
• Familiarity working in a partner ecosystem developing joint marketing plans
• Proven success in supporting pipeline development and optimizing returns
• Experience leading annual planning, budgeting and reporting
• Bachelor’s degree with preference for marketing, communications, or business degree

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemoteUS