Customer Support Officer

Twoconnect is an innovative company dedicated to providing exceptional customer experiences through cutting-edge solutions and services. We understand the importance of effective communication and engagement in today’s fast-paced world, and we strive to connect businesses with their customers in meaningful ways. As we continue to grow, we are seeking a passionate and dedicated Customer Support Officer to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring that they receive the highest level of support and assistance. You will play a critical role in maintaining customer satisfaction and loyalty by effectively addressing inquiries, resolving issues, and providing insightful solutions. We value collaboration and are looking for an individual who possesses excellent communication skills, empathy, and a problem-solving mindset. If you are eager to contribute to a company that prioritizes customer relationships and is committed to excellence, we encourage you to apply to be part of our exciting journey with Twoconnect.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in navigating our products and services, providing clear explanations and guidance.
• Resolve customer issues effectively by identifying problems, troubleshooting, and offering solutions.
• Document all customer interactions accurately in our CRM system for tracking and analysis purposes.
• Communicate customer feedback to relevant departments to improve products and services.
• Coordinate with team members to ensure a seamless customer experience across all touchpoints.
• Develop and maintain a thorough understanding of company products, services, and policies.

• Proven experience in a customer support role or similar position.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with an empathetic approach to customer service.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer support software and CRM systems.
• Detail-oriented with strong problem-solving skills.
• Flexibility to work various shifts as needed, including weekends or holidays.

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