E-Commerce Coordinator - Work From Home

Sales Optimization & Strategy

• Actively seek new opportunities to exceed sales budgets by maximizing sell-through, optimizing user experience, and reducing bounce rate.
• Improve site engagement and conversion rates through UX enhancements and strategic merchandising.
• Utilize site analytics to track performance and make data-driven recommendations for increasing sales.

Website & Product Management

• Upload and manage product listings, including descriptions, pricing, and inventory updates.
• Resize and upload ecommerce and campaign imagery, ensuring images meet quality and branding standards.
• Ensure products are categorized correctly and test for errors or visibility issues on the frontend.
• Upload and manage all website assets, including homepage banners, new collection pages, and journal/blog posts.
• Merchandise all site pages and product categories to ensure optimal sell-through and visual experience.

Site Auditing & Maintenance

• Conduct regular audits of all active products on the website, ensuring:
• Prices are correct and up to date.
• Sold-out styles are removed or marked accordingly.
• Cross-selling features are active on all product pages to increase average order value.
• Images and descriptions are accurate and aligned with the brand's standards.
• Identify and resolve technical or content-related issues that may impact site performance.

Digital Marketing & Promotions

• Assist in executing ecommerce marketing campaigns, including email marketing, paid ads, and SEO strategies.
• Support the launch of seasonal promotions, discount codes, and product releases.
• Optimize product pages for SEO to improve search engine rankings and organic traffic.
• Analyze customer behavior and suggest data-driven sales and engagement strategies.

Analytics, Reporting & Performance Tracking

• Generate and analyze weekly ecommerce reports, including:
• Sales performance and conversion rates
• Website traffic and bounce rates
• Customer engagement and purchasing trends
• Present weekly reports to the General Manager and provide insights to improve performance.
• Use tools like Google Analytics, Shopify, and internal sales reports to monitor ecommerce KPIs.

Administrative Support to General Manager

• Assist the General Manager with daily and weekly administrative tasks, including:
• Scheduling and coordination of ecommerce-related activities.
• Preparing reports, presentations, and tracking sales performance.
• Managing internal communications and assisting with operational updates.
• Provide additional administrative support as needed to ensure smooth daily operations.

Customer Experience & Support

• Ensure a seamless online shopping experience, with a focus on usability and mobile responsiveness.
• Work closely with customer service teams to resolve online inquiries, issues, and escalations.
• Gather and analyze customer feedback to suggest improvements to site features and overall user experience.

• Minimum 2 years of experience in ecommerce, digital marketing, or online retail.
• Bachelor’s degree in Marketing, Business, Digital Commerce, or related field (preferred).
• Strong knowledge of ecommerce platform Shopify.
• Proficiency in Google Analytics and ecommerce reporting tools.
• Ability to optimize user experience (UX) and conversion rates.
• Strong organizational and project management skills.
• Excellent problem-solving and analytical skills.
• Strong administrative abilities to support senior management with reporting and operational tasks.
• Flexible and hands-on nature, with the ability to adapt to a fast-paced, dynamic environment.
• Ability to work both independently and collaboratively across teams.

As a Twoconnect employee, you get to enjoy the following:

• Work from home
• Dayshift
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development