Patient Support Representative - Work from Home

• Conduct outbound calls to patients from our database to encourage reactivation and appointment scheduling. 

• Utilize HighLevel CRM to track patient interactions, update records, and manage follow-ups. 

• Respond to enquiries received through various marketing channels (phone, email, online forms, etc.). 

• Provide information about our chiropractic services, addressing any questions or concerns potential patients may have. 
• Manage incoming leads and follow up in a timely manner. 
• Track and report on lead conversion rates and other relevant metrics. 
• Schedule initial consultations and follow-up appointments for new and existing patients. 
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes. 
• Handle payment transactions for consultations and treatments. 
• Provide detailed information about pricing and payment options. 
• Deliver excellent customer service, ensuring a positive experience for all patients. 
• Address any issues or complaints promptly and professionally. 
• Other role specific duties that may arise.

• Bachelor’s degree or Certificate IV in relevant discipline preferred. 
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting. 
• Background in the medical field, such as healthcare administration, medical sales, or a similar area. 
• Excellent communication and interpersonal skills. 
• Strong organizational and time management abilities. 
• Proficiency with HighLevel CRM or a willingness to learn. 
• Ability to multitask and prioritize effectively. 
• Empathetic and patient-focused attitude. 
• High level of professionalism and confidentiality. 
• Ability to work independently and as part of a team.

As a Twoconnect employee, you get to enjoy the following:

• Work from home
• Shift: Monday to Friday; 12:00am-9:00am PHT / 10:00am – 7:00pm (CST, US Central Time Zone)
• Work-life balance
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development