Associate Business Operations Manager

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description – Associate Business Operations Manager

This role is a great opportunity for an aspiring professional who is hungry to understand how our business operates. Reporting to the Head of Business Operations, we’re looking to build a highly successful and scalable global business operations team. The role has great growth potential, learning more about a true SaaS business while getting deep in the details. It will open opportunities to make a truly positive change, while also giving you wide visibility and supporting your career path. This role assist in driving efficiency and will focus on helping to achieve the ambitious growth plans that are in line with the strategy of Unit4. The role acts as the main confidant and will enable our Customer Success Office a clear line of sight on operational matters.

What you will do:

Governance Structure Management: Support the creation, maintenance, and reporting of the governance framework within the Customer Success Operations function. This includes assisting in the tracking and reporting, attending governance meetings, supporting the decision-making processes and enforcing adherence to governance processes.

Communication & Reporting: Assist in the communication strategy for the Business Operations function, ensuring that key information is effectively shared via SharePoint, Power BI Dashboards, and global communications channels.

Content Creation: Help create and compile materials for Quarterly Business Reviews (QBRs), Board meetings, All Hands calls, and internal newsletters.

Task Management & Alignment: Support the prioritization of tasks and ensure alignment with all Operations teams, contributing to the smooth decision-making process.

Customer Success Initiatives: Maintain the Business Operations function environment in Azure DevOps, updating and tracking team progress while reporting on any blockers.

Process Improvement: Research and implement strategies to enhance operational efficiency and productivity, focusing on scalable solutions that can be adopted globally.

Data Accuracy: Ensure that Customer Success and Operations data is accurate and timely reported, feeding into global performance reports.

Compliance & Policy Adherence: Stay updated on relevant compliance requirements and help implement necessary changes to ensure adherence to company policies and industry regulations.

Qualifications

• Have worked in a global organization with a proven experience in Business operations.
• Possess a strong business mindset with an understanding of business values.
• Fluent in English
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and Microsoft Office Suite.
• Experience with SharePoint and Azure Dev Ops.
• Ability to work collaboratively with cross-functional teams.
• Be prepared to grow and learn on the job to consistently implement changes and processes that lead to success.
• A positive can-do attitude that focuses on ensuring exceptional delivery
• Exceptional organizational and time management skills and an ability to multi-task
• A networker that is valued by its stakeholders and is good in building relationships
• Proven ability to drive decision making and get things done with a sense of urgency
• Awareness of internal and external customer needs
• Inspire and influence
• Self-motivated but also a team player who can work across cultures with multi-country teams

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.

• A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place.
• Work, learn & be inspired by some of the best talent in the software space.
• Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society.
• Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value.