Senior Manager, RevOps - San Francisco, Bay Area

About unitQ

unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.

Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.

About The Opportunity

Hybrid working environment (4 days in the office in San Francisco)

As a Senior Revenue Operations Manager, your role is to lead cross-functional initiatives to drive growth, scalability, and operational efficiency by streamlining go-to-market processes and optimizing sales operations. You will partner with key teams to design and implement strategies that enhance performance, productivity, and predictability, while leveraging data and technology to support business objectives.  

• Lead initiatives that enhance growth, scalability, and predictability in collaboration with Sales, Product, Marketing, Finance, and Legal teams.
• Serve as the subject matter expert on rules of engagement, bookings policies, and sales processes.
• Oversee core go-to-market processes such as sales forecasting, territory management, and SDR-to-Sales handoffs.
• Design, prioritize, and manage the process and technical roadmap to support go-to-market strategies and motions.
• Use SFDC to implement and enforce processes; gather high-quality data to make improvements and relieve bottlenecks.
• Leverage data and technology to improve sales performance, productivity, and operational efficiency.
• Support Revenue Operations activities including deal closing support, quarterly business reviews (QBR), Board reporting, and managing user requests.

• Proven success in a similar role at a fast-growing or mid-sized company.
• Solution-oriented and disciplined, with an ownership mentality and a focus on delivering results.
• Deep understanding of B2B SaaS sales and go-to-market (GTM) processes, including sales playbooks, Command of the Message/MEDDPICC frameworks, and handoff processes.
• Strong project management, analytical, and communication skills.
• Proficiency with tools like Salesforce, Chorus, Clay, zoominfo and other sales operations platforms.
• Ability to thrive in ambiguous situations and adapt quickly to scaling environments.
• Experience with additional systems and tools, such as Looker, SQL, and other analytics platforms.
• Hands-on admin experience with SFDC to implement and maintain processes.
• Knowledge of sales compensation tools, forecasting tools, automation, and revenue intelligence platforms.
• Hands-on experience implementing scalable processes and driving operational improvements across sales and revenue operations.

• Stock Options
• Flexible Vacation Policy
• Medical coverage through BlueShield and Kaiser
• Dental and Vision coverage through Beam
• 401(k) Plan
• Life Insurance
• FSA and Dependent Care FSA Plans
• $50/month internet/cell phone/equipment reimbursement
• Generous leave policies
• Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
• Snacks and dog friendly office environment

At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.