Customer Support Specialist

Salary: £35,000
Location: Flexible across Great Barford, Bedford, or Cambridge

Great Barford: New Road, Great Barford, Bedford, MK44 
Bedford:  Viking Industrial Estate, Hudson Road, Bedford, MK41
Cambridge: Crome-Lea Business Park, Madingley Road, Cambridge, CB23

Are you a quick thinker, a problem solver, and a natural communicator?

Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their Customer Support Team—a key player in delivering exceptional service to their clients.

This is a busy, fast-paced role where you’ll liaise with customers daily across phone calls, live chat, emails, and WhatsApp—resolving queries and ensuring operations run seamlessly.

What You’ll Be Doing:

• Managing customer communications: responding via phone, live chat, WhatsApp, and email.
• Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries.
• Collaborating across departments to ensure smooth operations and exceptional customer experiences.
• Maintaining accurate system updates with customer activity and key processes.

What We’re Looking For:

• A problem solver who thrives under pressure and can think on their feet.
• Someone who loves building relationships, both with customers and teammates.
• Strong multitasking skills—you’ll juggle customer calls, messages, and admin tasks effortlessly.
• A compassionate, kind, and empathetic approach to customer queries.

Essential Skills:

• Excellent communication (both written and verbal).
• Proficient in Microsoft Outlook, Word, and Excel.
• A calm, organised, and detail-oriented mindset.
• Ability to resolve challenges with a solution-first attitude.

Why Join them?

They’re not just offering a job; They’re inviting you to grow with them as they redefine excellence in the construction industry.

• £35,000 salary
• 25 days holiday (plus Bank Holidays)
• Company pension scheme
• Special recognition and reward incentives
• Fully stocked food and drinks cupboards—because hard work deserves tasty treats!

If you thrive in a fast-moving, customer-focused environment, we’d love to hear from you. Apply now and bring your passion for problem-solving, organisation, and exceptional service to our client.