Ambulatory Practice Coordinator I

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Under general supervision, performs scheduling, pre-authorization and administrative activities for patients.  Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information.  

1. High School Diploma or equivalent (GED) is required.
2. Experience within a healthcare setting preferred by not required

1. Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.

1. Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. 

1. Ability to complete intake information and/or other documentation and respond promptly to instructions given.

1. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.   

1.     PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
2.     Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.   
3. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 

1. Ability to work independently and respond effectively under stress.

1. Ability to prioritize and manage numerous tasks in different stages of completion.

1. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.

10.      Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.