Case Manager Team Leader

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

I. General Summary

Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance in regards to policies and procedures related to patient flow, discharge process and care coordination. Provides input regarding human resource functions. Provides input into performance improvement strategies.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all duties.

• Demonstrates comprehensive understanding and expertise in all aspects of Care Coordination.
• Provides orientation and mentorship to new and existing staff members.
• Works with Manager to facilitate learning experiences for staff for CEU credit.
• Works with Manager to establish professional growth and development plans for staff.
• Has input into the hiring/interview process for new care coordinators, social work, and utilization management applicants.

III. Education and Experience

• Bachelor’s Degree from an accredited School of Nursing and Current RN License in State of Maryland is required.
• Three years experience in care coordination. Three years experience in acute care preferred, four years clinical healthcare experience preferred. Additional experience in home health, ambulatory care, and/or occupational health is preferred

IV. Knowledge, Skills and Abilities

• Knowledge of managed care, discharge planning, utilization and care coordination is required.
• Highly effective verbal and written skills are required.
• Strong communication skills, self confidence and experience dealing physicians required.
• Excellent analytical and team building skills, as well as the ability to prioritize and work independently is required.
• Must possess the ability to work collaboratively with other disciplines.
• Ability to work with Hospital/Case Management related software programs required.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

V. Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge

All your information will be kept confidential according to EEO guidelines.