About the Company

We’re Uptiv Health, transforming the experience of infusion care for millions of Americans with complex chronic conditions, such as Multiple Sclerosis, Crohn's Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems and insurance plans to provide holistic and personalized care that goes beyond the four walls of our state-of-the-art clinics. Become part of the groundbreaking team to humanize the complex chronic care delivery!

Our Full Time Patient Care Coordinator (PCC) will be part of our agile team, making the future of complex chronic care delivery the way it should be – human-centered and personalized. Our PCC is the heartbeat of the support team. In this key role you’ll showcase your passion for administrative, hospitality, customer service, and hands on clinical skills; all in support of patient care. You will report to the Senior Director of Operations. This role will be on-site.

What you’ll do:

• Assist with vital collection and documentation; as well as other general clinical assistance 
• Deliver a positive, warm greeting to each patient as they walk in the clinic 
• Own patient scheduling and onboarding; to include initial scheduling, rescheduling, follow-up appointments, and appointment confirmation 
• Answer phones, emails, texts (via platform), and inquiries (billing and general) from referring providers and patients in a timely and accurate manner
• Receive packages, order supplies, re/stock supplies, light housekeeping, and general clinic support functions
• Own suite and supply sanitation between patients

What you’ll need:

• You will have 2+ years of clinical experience 
• Active CPR Certification (or willing to get certification within 90 days of hire)
• Familiarity with injection therapy (infusion therapy good, but not required)
• Strong understanding of clinical processes and protocols

What you’ll bring to the table:

• Ability to navigate and chart in Electronic Health Record (EHR) systems
• Ability to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment 
• A positive, upbeat team player
• Strong customer service skills and an empathetic disposition 

Who you are:

• Optimizes Work Processes. You are aware of the most effective and efficient processes to get things done, and are focused on continuous improvement.
• Directs Work. You delegate and distribute assignments appropriately, while providing clear direction and monitoring progress through maintaining dialogue on work and results. You provide appropriate guidance and direction based on people's capabilities, and intervene as needed to remove obstacles.
• Action Oriented. You readily take action on challenges, without unnecessary planning. Identifies and seizes new opportunities. You display a can-do attitude in good and bad times. Steps up to handle tough issues.
• Communicates Effectively. You are effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.

You will work out of the location:

• In-office: Troy, Michigan