Operations Preparedness Manager - P685-NH2701

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at: www.gouspack.com 

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! 

USPack’s Benefits for Full Time positions include: 

• 401(K) 

• Health Insurance 

• Disability/Life Insurance 

• Paid Time Off (PTO) 

• Paid Holidays 

USPack’s Benefits for Part Time positions include: 

• 401(K) 

• Paid Sick Time 

The Operations Preparedness Manager is responsible for driving the successful execution of process improvement initiatives and ensuring alignment with organizational goals. This role includes managing projects that enhance efficiency, foster innovation, and support the company's strategic vision. The Preparedness Manager serves as a bridge between departments to implement change and measure outcomes effectively.

To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyze existing workflows and identify areas for efficiency and innovation.
• Partner with departments to create standard documentation program; facilitate usage and updates in order to optimize processes. Measure effectiveness through KPI’s and other metrics. 
• Recommend innovative practices to enhance organizational capabilities.
• Support operational auditing of processes and ensure continued compliance with teams.
• Stay informed about industry trends and emerging technologies and benchmark performance against industry standards and competitors.

• Lead cross-functional projects to implement operational improvements and strategic initiatives.
• Develop project plans and timelines; monitor progress to ensure on-time delivery.
• Identify risks, resolve issues, and escalate challenges as needed.

• Gather and analyze data to evaluate project outcomes and identify trends.
• Provide insights to the Director of Operational Excellence for strategic planning.
• Maintain accurate project documentation and status reports.

• Act as a liaison between departments to ensure alignment and collaboration.
• Facilitate regular updates and presentations for leadership and stakeholders.
• Foster strong relationships across teams to drive a culture of continuous improvement.
• Develop and execute change management plans to support smooth adoption of initiatives.
• Coordinate education and training sessions for employees on new processes and tools.
• Monitor adoption rates and gather feedback for iterative improvements.

• Coordinate development of Emergency Response Plans, including risk assessments. 
• Coordinate full scale exercises to test effectiveness of plans and between teams.  Identify potential operational risks and establish mitigation strategies to manage effectively with other departments.

• Proven experience in project management, business transformation, or process improvement.
• Strong analytical and problem-solving skills; ability to synthesize data and make strategic recommendations.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in project management tools and software.
• Familiarity with Lean Six Sigma, or other process improvement methodologies preferred.
• Highly organized, with the ability to manage competing priorities in a deadline-driven environment.
• Ability to travel as needed, generally 25-30% of the time.

• Bachelor’s degree in business, operations management, or significant related work experience required.
• 3-5 years of experience in project management or operational excellence roles.
• PMP or Lean Six Sigma certification is a plus.

Shift Days: Monday-Friday

Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: from $75,000 salaried

Travel Requirement - up to 25% based on project need

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are: 

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  recruiting@gouspack.com