Corporate Trainer (Healthcare)

At USA Clinics Group, we use our expertise to provide the best possible service for our patients. Our team members are passionate about making a difference in the lives of the people we treat and are constantly striving to improve and better ourselves so that we can better support our patients and are currently searching for a Corporate Trainer to join our team!

As an integral member of the USA Clinics Group Training team, you will enable our ability to deliver and execute role-based onboarding and training initiatives for staff throughout the country. In addition, you will partner with Clinical Managers and operational leaders to plan, develop, implement, and evaluate specific standards for our team. You will provide support of new team members, assessing competencies and training a consistent approach and standard of care and patient support. You will work closely with the other teams including SMEs and business partners to appropriately deliver, evaluate, and refine our training programs with a focus on quality and speed to productivity. This role reports directly to the Training Supervisor.

This role will be based out of our Corporate Headquarters in Northbrook, IL and includes 50% travel between our clinic locations nationally.

Responsibilities
Responsible for facilitation of Instructor-Led or Virtual Instructor-Led new hire training courses, new processes, and continued education for existing employees and new hires as well as one-on-one training, when needed.

• Delivering training materials and hands on training for:
• Onboarding
• Initial LMS materials
• Electronic Medical Record - EMR
• Responsible for developing and building role-based training material for clinical roles such as Ultrasound Technicians, Receptionists, and Medical Assistants.
• Understand workflow, policies and procedures related to clinical associates and work with Subject Matter Experts to ensure the most current information is being conveyed.
• Effectively navigate and troubleshoot basic technical issues and connectivity for virtual sessions.
• Creating and implementing new process training, workflow development and training, communicating new information and workflow changes.
• Provide coaching and feedback during and after training programs.
• Perform physical preparation of training facilities including production and maintenance of course materials, metrics, and evaluations.
• Evaluate training programs and incorporate feedback to improve future programs.
• Maintain documentation regarding workflows in the clinical applications of the EMR and other clinical applications.
• Comply with policies and procedures regarding clinical applications change management for configuration updates and tracking.
• Additional duties as assigned.

• Bachelor’s degree; or combination of relevant experience and education, required
• Minimum 1-year of conducting training in a virtual or classroom environment, required
• Ability to travel up to 20% or more required
• Minimum 1-year of EMR experience preferred
• Prior experience creating LMS training materials or related PowerPoint presentations preferred
• Ability to present to small and large groups in person or in virtual environments, along with one-on-one training required.
• Experience with Apple mobile Products (iPad, iPhone), required
• Ability to train and evaluate the success of the employees.
• Excellent communication skills and attention to details.
• Highly motivated and optimistic.
• Appropriate working knowledge of the Microsoft Suite of products, specifically Outlook, Word, Excel, and PowerPoint

• Health
• Dental
• Vision
• 401k
• PTO

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