Healthcare Provider Lead

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

Our sales organization culture is dynamic, high energy and well versed on our industry. In this role you will develop new business opportunities in our healthcare provider sub-vertical as part of our larger Healthcare go-to-market team.  We are looking for an individual who has a deep understanding of the patient digital engagement market, understands hospital system technology, and has a track-record of selling new solutions into Healthcare Delivery Systems, Integrated Delivery Networks, and Hospitals. 

This individual is creative and visionary in how they challenge Health Systems to solve problems, but can quickly identify repeatable patterns in customer requirements and needs.  This strategic-thinker can develop and align on a vision for patient engagement with key Healthcare executives and represent Ushur to our customers as a top-tier enterprise software sales professional to drive and close business in support of a shared vision. This role reports to our Healthcare Vice President. This position will require about 30% travel.

• Develop a tiering and prioritization strategy for integrated delivery systems (IDNs) and Health Systems that includes how you will engage leaders responsible for digital transformation, customer experience and operations
• Become a trusted advisor to Clients by understanding their needs and business objectives, demonstrating industry awareness and co-creating high impact business solutions with the Ushur platform
• Refine Ushur use cases for patient engagement journeys and work cross-functionally across Ushur to enable repeatable go-to-market motions for the sub-segment of the Healthcare Industry.
• Focus relentlessly on bringing new Clients into the Ushur family and expand the business inside existing Client accounts
• Collaborate internally with Sales Consultants and Industry Market Leaders to create industry relevant presentations and demonstrations for the target market and function
• Develop proposals, business cases and ROI model for and with Clients
• Acquire and maintain a working knowledge of the Ushur Platform

• 5-7 years proven success selling SaaS-based Enterprise Software Solutions with at least 4+ years of experience selling to Health Systems, Integrated Delivery Networks, and other large Healthcare Organizations
• A demonstrated track record where you consistently have met or exceeded annual quota
• Subject matter expertise in healthcare patient workflows including scheduling, registration, resource planning, and payments with rich experience in digital communications and call center environments
• Possess a deep understanding of how technology is leveraged both within health plans and how Healthcare Providers interact with their patients, healthcare staff, and other key stakeholders
• Familiar with how health systems and healthcare companies select technology and solution providers
• Experience at a fast-paced high growth startup environment
• Capable of presenting sophisticated technology solutions at the C-level
• Superb written and oral communications skills
• Ability to own the entire sales cycle from Lead Generation to Contract Close
• Bias to action, high sense of urgency and energy

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.