Lead Technical Consultant

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

As a Lead Technical Consultant, you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.

This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support
• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals
• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion
• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy
• Drive the creation of scalable delivery frameworks, reusable assets, and solution standards across the PS team
• Provide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coaching
• Document implementation strategies, data flows, process designs, and integration patterns to support both internal enablement and customer transparency
• Contribute to continuous improvement initiatives—identifying product gaps, influencing roadmap priorities, and improving implementation methodologies
• Lead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issues
• Track time across engagements, maintain documentation rigor, and ensure accurate project tracking

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions
• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity
• Deep understanding of cloud services (preferably AWS) and API-based integrations
• Proficiency in scripting or development languages such as JavaScript or Python
• Strong grasp of Agile delivery methodologies and technical project management best practices
• Experience designing scalable workflows, data architectures, and user journeys within enterprise environments
• Strong verbal and written communication skills with a track record of presenting to technical and executive audiences
• Demonstrated ability to mentor team members and drive high standards across delivery processes
• Passion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environment
• Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple prioritie

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.