IT Support Specialist (Service Desk)

About Vaadin

Vaadin empowers developers to build amazing business applications. With over two decades of experience, we've developed two open-source web frameworks and a wide range of modern UI components, serving a large community of developers worldwide. Our customers report a 46% time-saving when developing a web UI with Vaadin compared to other methods.

The role

Are you passionate about solving problems, helping others, and making technology work smoothly? As an IT Support Specialist at Vaadin, you’ll play a critical role in ensuring our internal teams have the tools, access, and support they need to do their best work.

Reporting to the Head of People & Culture, you’ll be the go-to person for internal IT services, working closely with colleagues across all departments to ensure our systems and processes run securely and efficiently. This is a full-time role ideal for someone who enjoys hands-on IT work, is service-oriented, and thrives in a structured yet collaborative environment.

Although Vaadin operates as a remote-first company, this position is based on-site at our Turku HQ due to the hands-on nature of the work. That said, we offer flexibility in working hours and the possibility for remote work when responsibilities allow.

What you’ll do 

• Order and deliver equipment based on requests.
• Manage the full equipment lifecycle, including secure erasure of retired devices.
• Handle mobile phone and broadband subscriptions.
• Administer Google Workspace accounts and user credentials.
• Manage IT onboarding and offboarding, including access rights and security setup.
• Maintain access control lists and support ISMS compliance.
• Manage internal mailing lists and software licenses.
• Respond to GDPR-related requests and contribute to data privacy processes.
• Participate in internal ISO audits and support continuous improvement initiatives.
• Oversee SFTP server maintenance and operations.
• Continuously improve and expand the scope of the internal IT service desk.

What you bring to the table

• A degree or formal education in Information Technology or a related field.
• Some previous experience in service-oriented IT support, system administration, or a similar role is a plus.
• A service-driven mindset with strong interpersonal and communication skills.
• Familiarity with tools such as Google Workspace, Microsoft licensing, and access management systems.
• A self-motivated, organized approach to solving problems and improving processes.
• Good English skills (written and spoken)

Why choose Vaadin?

• We foster an open-source mentality, emphasizing knowledge sharing and transparency through company-wide meetings, webinars, community sessions, and tech coffee breaks.
• You’ll get to work at our modern Turku office, alongside friendly, tech-savvy colleagues from various teams—supporting a globally distributed workforce and ensuring smooth day-to-day IT operations.
• We value your well-being, offering flexible working hours, extensive healthcare benefits, and the tools to support your personal and professional growth.
• You’ll have the freedom to choose the equipment you work with, ensuring you’re set up for success.
• Be part of a global tech company that’s shaping the future of business applications.

Join our innovative, easy-going culture that values exploration and smart solutions.

Applications are reviewed on a rolling basis, and interviews will start immediately. The position will be filled as soon as we find the right candidate—so we encourage you to apply without delay.