Analyst - Client Support Lead (Remote)

Job Title:  Analyst - Client Support Lead

Company: Nexera, part of Valsoft Corporation

Location: United States (Remote)

Type: Full-Time

Reporting to: Director of Operations

Nexera, powered by BEI Data, the leading Office Equipment Analytics software, is seeking an Analyst who services as a Client Support Lead within an assigned book of accounts.

About Nexera:

At Nexera, we are a team of print industry professional passionate about helping print technology dealers be more profitable through a suite of software that helps them manage their operations.

The Role:

This position will involve serving as a trusted advisor to clients, supporting software utilization, providing sales support through demos and onboarding, and contributing to backend improvements and industry research.

Key Responsibilities:

Be a subject matter expert and trusted advisor to assigned clients by:

• Support current customers with the utilization of our software solutions.
• Perform reviews with customers to ensure proper usage of our solutions to ensure the best ROI.
• Make recommendations and become a trusted advisor to dealership leaders.

Provide Sales Support to help acquire new clients by:

• Support of new customers, with set up, training, and onboarding.
• Lead demonstrations of software capabilities to prospective customers.
• Assist Regional Director with sales support activities and product demonstrations.

Be a team player and contributor by:

• Assisting with backend support of the software solution, including model mapping and usage tracking.
• Assist analyst team in improving current and future solutions.
• Being a student to the industry and understanding relationships and trends that impact our clients.

About You:

• Prior experience using the Nexera platform is preferred.
• A background in the Office Equipment (Copier / Print) Dealer Channel with at least 2 years of experience in the Office Equipment Industry.
• Excellent understanding of the operational back end of a print technology.
• Demonstrated time management while working remotely, and strong communication and critical thinking skills and can multitask.
• Legally authorized to work in the United States and able to commit to occasional travel for business activities.

For more information about Nexera, please visit our website at www.nexera.net.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

#ValsoftG1